Azeemuddin Ahmed
CYPRESS,TX
Summary
Versatile and goal oriented senior manager with expertise in operation management, team development, and process improvement. Proven customer-focused professional with 10 years of experience supporting multi-billion dollar airline companies and their partners. Skilled in maintaining copious amounts of incidents and sustaining excellent relationships with customers. Proficient in IATA NDC standards, offering outstanding customer/account management abilities to airline partners. Built, mentored and Lead a team onboarding partners for Emirates, Oman Air, Qantas, and Fly Dubai. Experienced in customer services, implementation & support services, requirement gathering, software consulting, project management, product management, and client interaction. Possess in-depth understanding of the airline reservations domain with certification in airline ticketing and fares calculations. Accountable for the development and implementation of new products/enhancements, including prioritizing, evaluation, scoping, and execution on multiple channels.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Manager Customer Service
Accelya Global limited
12.2021 - 07.2024
- Manage large Airline customer accounts
- Successfully completed 100+ NDC implementations for Airline partners such as Travelport, Skyscanner, TUI, etc.
- Lead Partner onboarding team and orchestrate smooth operations
- Hire, train and mentor the staff, develop goals and report progress for the team to the assigned manager
- Prepare and run the Quarterly business reviews
- Collaborate with product, development and Infrastructure teams for product quality improvement and maintenance activities
Team Lead (Implementations)
Farelogix Inc
12.2017 - 11.2021
- Successfully provide support with Incident management, knowledge management and problem management for the customers and partners
- Maintain customer relation with on-time issues resolution
Technical Business Analyst
Ferraris Piston services
06.2016 - 11.2017
- Managing and configuring project and controlling E-warranty system
- Regular interactions with 23 stake holders, branch managers to capture, report, research and build warranty solutions in fulfillment area.
Product modeler
Jaguar Land Rover
09.2011 - 05.2016
- Modelling and configuring product features into orderable and buildable specifications
- Designed, tested, validated and implemented a prototype feature validation tool
- SAP planning and governance project of single feature code set preparation.
FAP-Vista, CTM Analyst
Ford Motor Company (Dunton Technical center)
01.2008 - 08.2011
- Central Table maintenance
- Updating and maintenance of dealer order tables in Vista (Dealer order systems)
- Configuring vehicle specifications based on Sales, Dealers, engineering, production requirements
- Ad-hoc reporting on infeasible orders.
Business Analyst
Budget Car Rentals
12.2004 - 07.2006
- Product Implementation Champion for newly purchased Software
- Prepared the Data Migration formats and Issues for the transition from one software to the other
- Upgraded the entire office systems to the required specification of the new software and set them up on the LAN
- Designed the metrics for Sales targets and Incentives.
Transition Team lead (Credit Analyst)
GE Capital International Services
06.2004 - 11.2004
- Worked with GE-Infrastructure sensing and headed transition of a Business Process with 1200 client customers (collections) from USA to India
- Made the training plan and got the sign off from the client
- Designed and mapped the Process Standard operating procedure
- Designed the relative reports
- Designed the Escalation matrix
- Headed the Pilot of the process and stabilized the service delivery to the client within 3 months of its transition
- Have mentored three new Peers, and One fast tracker for team leader roles.
Senior Process Executive
GE-Transportation systems
09.2003 - 05.2004
- Worked with GE-Transportation systems (Locomotives-Parts) Handling cash Applications and Collections for about $200MM
- Was part of the remote transition team who moved the business process from PA (USA)
- Stabilized/ streamlined the process within 6 months of its transition designed reports and dash boards with daily updates.
Process Developer
Penske Truck Leasing
03.2001 - 08.2003
- Worked with Penske Truck Leasing doing Re-classing of accounts
- Was a part of the transition team, who moved the business process from USA to India
- Made the Standard operating procedure formats
- Was a part of Six sigma project to reduce non-value added work in the business process
- Introduced a methodology for digitization of work in the process.
Education
Certificate III in Business -
Swinburne University
Melbourne, Australia12.2007
Masters in information systems -
Victoria University
Melbourne, Australia01.2007
Bachelor of Computer Applications -
Osmania University
Hyderabad, India01.2001
Skills
- IATA Airline ticketing and fares certification
- Expertise in API/XML-based system interfaces, schema design and XML based tools
- Highly proficient in IATA- NDC framework
- Data-driven decision-making
- Mentor the team members to build problem solving aptitude
- New feature analysis, build and implementation by guiding project teams
- Effective communication with internal teams and external partners
- Proficient Customer Account management
- Knowledge of ITIL practices
- Agile methodology and SCRUM framework
Hobbies and Interests
- Like travelling and have visited over 13 countries
- Follow cricket as a growing sport in America.
References
Excellent references available on request.
Certification
- IATA Airline fares and ticketing
Timeline
Sr Manager Customer Service
Accelya Global limited
12.2021 - 07.2024
Team Lead (Implementations)
Farelogix Inc
12.2017 - 11.2021
Technical Business Analyst
Ferraris Piston services
06.2016 - 11.2017
Product modeler
Jaguar Land Rover
09.2011 - 05.2016
FAP-Vista, CTM Analyst
Ford Motor Company (Dunton Technical center)
01.2008 - 08.2011
Business Analyst
Budget Car Rentals
12.2004 - 07.2006
Transition Team lead (Credit Analyst)
GE Capital International Services
06.2004 - 11.2004
Senior Process Executive
GE-Transportation systems
09.2003 - 05.2004
Process Developer
Penske Truck Leasing
03.2001 - 08.2003
Certificate III in Business -
Swinburne University
Masters in information systems -
Victoria University
Bachelor of Computer Applications -
Osmania University
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