Azeemuddin Ahmed
Houston,Texas
Summary
Accomplished Sr Manager at Accelya Global limited, adept in IATA NDC Framework and fostering robust client relations. Spearheaded customer service excellence for top airlines, leveraging Agile methodologies for operational enhancements. Proven leadership in team mentorship and stakeholder management, achieving significant process improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Manager Customer Service
Accelya Global limited
12.2021 - 07.2024
- Led a customer service team supporting Emirates, Qantas, Qatar Airways, Fly Dubai, and Oman Air, ensuring timely resolution of customer inquiries and incidents.
- Guided airline partners in implementing NDC-based solutions, including Travelport, Skyscanner, and TUI.
- Organized and facilitated Quarterly Business Reviews (QBRs) with key stakeholders.
- Recruited, trained, and mentored staff, developing goals and reporting progress to senior management.
- Collaborated with cross-functional teams (Product, Development, Infrastructure) to improve product quality and maintain operational excellence.
Team Lead (Implementations)
Farelogix Inc
12.2017 - 11.2021
- Provided expert support in incident management, knowledge management, and problem resolution for global customers.
- Managed customer relationships, ensuring on-time issue resolution and high satisfaction.
- Certified in IATA Airfares and ticketing rules, offering specialized insights for airline partners.
Technical Business Analyst
Ferraris Piston services
London, United Kingdom
06.2016 - 11.2017
- Managed and configured the E-warranty system, liaising with 23 stakeholders to develop and implement warranty solutions.
- Captured, reported, and researched requirements, ensuring alignment with project goals and fulfillment processes.
Product Modeler
Jaguar Land Rover
Gaydon, United Kingdom
09.2011 - 05.2016
- Modeled and configured product features into orderable specifications for manufacturing systems.
- Designed and validated prototype tools for feature validation, improving product design processes.
FAP-Vista, CTM Analyst
Ford Motor Company
Dunton Technical center
01.2008 - 08.2011
- Managed dealer order tables, configured vehicle specifications, and streamlined reporting for vehicle sales and production.
Business Analyst
Budget Car Rentals
Doha, Qatar
12.2004 - 07.2006
- Led product implementation for newly purchased software and managed data migration processes.
- Developed sales target metrics and incentive structures to drive business growth.
Transition Team lead (Credit Analyst)
GE Capital International Services
06.2004 - 11.2004
- Led the transition of credit analysis processes for 1,200 clients from the USA to India, ensuring smooth service delivery within 3 months.
Senior Process Executive
GE-Transportation systems
09.2003 - 05.2004
- Managed cash applications and collections for $200MM, ensuring accurate reporting and process stability.
Process Developer
Penske Truck Leasing
03.2001 - 08.2003
- Part of the transition team for business process migration and led Six Sigma projects to optimize operational efficiency.
Education
Certificate III - Business
Swinburne University
Melbourne, Victoria, Australia12.2007
Master's - information systems
Victoria University
Melbourne, Victoria, Australia01.2007
Bachelor of Computer Applications -
Osmania University
Hyderabad, Telangana, India01.2001
Skills
- IATA NDC Framework & Airline Industry Standards
- IATA Airline Reservations & Ticketing
- Trained in AMADEUS Reservation systems
- Customer Account Management & Client Relations
- API/XML Integration & Schema Design
- Team Leadership & Mentorship
- Incident Management & Problem Resolution
- Agile Methodology & SCRUM Framework
- Project Management (JIRA, Zendesk, Agile)
- Multi-cloud DevOps (AWS, Azure, GCP) - In Progress
- Software consulting & Product Management
- Effective Communication & Stakeholder Management
- ITIL Practices & Process Improvement
Hobbies and Interests
- Like travelling and have visited over 13 countries.
- Follow cricket as a growing sport in America.
Certification
- IATA Ticketing and Fares Certification
- In-progress: Multi-cloud DevOps (AWS, Azure, GCP)
References
References available upon request.
Timeline
Sr Manager Customer Service
Accelya Global limited
12.2021 - 07.2024
Team Lead (Implementations)
Farelogix Inc
12.2017 - 11.2021
Technical Business Analyst
Ferraris Piston services
06.2016 - 11.2017
Product Modeler
Jaguar Land Rover
09.2011 - 05.2016
FAP-Vista, CTM Analyst
Ford Motor Company
01.2008 - 08.2011
Business Analyst
Budget Car Rentals
12.2004 - 07.2006
Transition Team lead (Credit Analyst)
GE Capital International Services
06.2004 - 11.2004
Senior Process Executive
GE-Transportation systems
09.2003 - 05.2004
Process Developer
Penske Truck Leasing
03.2001 - 08.2003
Certificate III - Business
Swinburne University
Master's - information systems
Victoria University
Bachelor of Computer Applications -
Osmania University
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