Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Olson

Navarre,FL

Summary

Dynamic professional with a proven track record in hospitality and education, notably at Santa Rosa School District. Excelled in customer engagement and effective time management, achieving significant improvements in client satisfaction and team productivity. Skilled in digital tools and known for exceptional guest services coordination, I bring a blend of hard and soft skills to exceed employer expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Decorator

Publix
Navarre, FL
05.2023 - Current
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Teacher's Aide

Santa Rosa School District
Navarre, FL
02.2023 - 05.2024
  • Provided detailed care to children in need
  • Purchased and researched learning tools for students
  • Developed relationships with 5 new staff members, and assisted 10 existing staff members in their career development
  • Managed the distribution and collection of textbooks and other teaching materials.
  • Supervised children and participated with children in activities.
  • Attended faculty meetings and provided feedback from student perspective.
  • Maintained confidential records related to student performance and behavior issues.

Teacher

Santa Rosa County School District
Navarre, FL
09.2022 - 05.2023
  • Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children
  • Handled 60 students and 4 teaching assistants, with a class size of up to 15 children per classroom
  • Designed and implemented a lesson plan
  • CPR certified
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Server

Blackwater Bistro
Milton, FL
09.2022 - 03.2023
  • Delivered more than 100 meals per week, ensuring the highest quality of care
  • Cultivated a highly motivated team of employees within the program who could act as mentors and role models
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Server and Cashier

New York Pizza District
Navarre, FL
09.2020 - 11.2022
  • Continued to learn from new clients and apply their feedback to improve services
  • Trained store personnel on the company's products, services, customer service, and appreciation
  • Developed a reputation for prompt, efficient service with a high level of accuracy
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.

Server/Food Runner/Cook

Culver's
Navarre, FL
08.2016 - 08.2018
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Education

Sonography - Ultrasound

Pensacola State College
Pensacola, FL
12.2025

High School Diploma -

Navarre High School
Navarre, FL
05.2019

Skills

  • Client Support
  • Effective Time Management
  • Clear Written Communication
  • Hospitality Expertise
  • Skilled in Digital Tools
  • Guest Services Coordination
  • Customer Engagement Skills
  • Clear and Concise Writing
  • Customer Transaction Processing
  • Critical Analysis Expertise
  • Windows Environment Familiarity
  • Proficient Typist
  • Team Oversight

Certification

  • CPR
  • Food Safety
  • Mental Health
  • First Aid

Timeline

Decorator

Publix
05.2023 - Current

Teacher's Aide

Santa Rosa School District
02.2023 - 05.2024

Teacher

Santa Rosa County School District
09.2022 - 05.2023

Server

Blackwater Bistro
09.2022 - 03.2023

Server and Cashier

New York Pizza District
09.2020 - 11.2022

Server/Food Runner/Cook

Culver's
08.2016 - 08.2018

Sonography - Ultrasound

Pensacola State College

High School Diploma -

Navarre High School

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Jessica Olson