Chiquita Butler
Miami,FL
Summary
Customer service and client relations professional with 8+ years of experience supporting clients, resolving complex service issues, and coordinating operations across utilities, payroll services, HR, logistics, and corporate environments. Proven ability to communicate effectively with customers, contractors, and internal teams while maintaining strong relationships and delivering solutions. Skilled in CRM systems, case management, documentation, and cross-department collaboration. Seeking a Customer Success, Client Relations, or Senior Customer Service role.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Decorator
Publix Bakery
Plantation, FL
07.2021 - Current
- Decorated custom cakes and pastries, ensuring quality and presentation standards.
- Collaborated with team to streamline decorating processes, enhancing overall efficiency.
- Mentored junior decorators, providing guidance on techniques and best practices.
- Developed new cake designs, incorporating customer feedback to drive satisfaction.
- Maintained inventory of decoration supplies, optimizing usage and minimizing waste.
- Trained staff on proper sanitation practices in decorating area to ensure compliance.
- Implemented time-saving techniques that improved workflow during peak hours.
- Assisted in planning special promotions, showcasing decorated products to attract customers.
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
Consulting Utility Forester / Vegetation Management Inspector
ECI
01.2020 - Current
- Serve as a customer relations representative communicating with property owners, agencies, and contractors regarding vegetation management activities.
- Perform circuit patrol inspections and document required tree work within utility rights-of-way.
- Coordinate contractors and field teams to ensure projects are completed safely and efficiently.
- Investigate tree-related outages and prepare documentation supporting operational improvements.
- Support emergency response operations including dispatching crews and conducting field site checks.
- Maintain electronic inspection records and ensure compliance with environmental regulations and safety standards.
Human Resources Representative I
Beckman Coulter
Miami, FL
06.2019 - 08.2019
- Facilitated employee onboarding and new hire orientation sessions.
- Addressed employee inquiries and workplace concerns while maintaining positive employee relations.
- Conducted employee relations investigations and documented findings.
- Partnered with HR leadership to support workforce initiatives.
Year End Core Specialist
Ultimate Software
Atlanta, GA
10.2018 - 03.2019
- Generated payroll and tax reports during year-end processing.
- Maintained client records and case updates in CRM systems.
- Managed scheduling and meetings using Microsoft Outlook.
- Followed up with clients to resolve service concerns.
Payroll Service Representative
ADP
Alpharetta, GA
06.2017 - 07.2018
- Provided payroll and tax support to internal and external clients.
- Resolved customer service inquiries related to payroll systems and services.
- Analyzed client accounts to identify inefficiencies and recommend solutions.
Seasonal Coordinator
UPS
Miami, FL
10.2016 - 02.2017
- Managed hiring and onboarding for 380+ seasonal employees.
- Conducted employee orientation and HR documentation processing.
- Assisted employees with payroll questions and scheduling.
- Produced workforce reports for management.
Property Preservation / Code Violations Specialist
M&M Mortgage Services
Miami, FL
08.2015 - 12.2015
- Conducted property inspections for compliance with municipal codes.
- Prepared reports documenting violations and enforcement activities.
- Maintained records and coordinated with vendors to resolve issues.
Records Management Specialist I
Burger King Corporation
Miami, FL
03.2014 - 11.2014
- Maintained corporate records through electronic filing systems.
- Assisted departments retrieving archived records.
- Utilized database systems including SharePoint for document management.
Education
Associate of Arts - Medical Assistant
City College
Miami, FLAssociate of Arts - Billing & Coding
City College
Miami, FLSkills
- Customer Relationship Management (CRM)
- Customer Service & Client Support
- Customer Success & Retention
- Conflict Resolution
- Case Management
- Stakeholder Communication
- Process Improvement
- Data Reporting & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Cross-Functional Collaboration
Timeline
Decorator
Publix Bakery
07.2021 - Current
Consulting Utility Forester / Vegetation Management Inspector
ECI
01.2020 - Current
Human Resources Representative I
Beckman Coulter
06.2019 - 08.2019
Year End Core Specialist
Ultimate Software
10.2018 - 03.2019
Payroll Service Representative
ADP
06.2017 - 07.2018
Seasonal Coordinator
UPS
10.2016 - 02.2017
Property Preservation / Code Violations Specialist
M&M Mortgage Services
08.2015 - 12.2015
Records Management Specialist I
Burger King Corporation
03.2014 - 11.2014
Associate of Arts - Billing & Coding
City College
Associate of Arts - Medical Assistant
City College