LAVINIA SMITH
Macon,Georgia
Summary
Productive, organized Team Leader with exceptional ability to establish positive rapport, inspire trust, and lead teams toward organizational objectives. Moving materials, finishing cuts, and processing finished products in a team-oriented and dependable manner. Focused on customer service and effective at coming up with creative solutions to problems in order to ensure that the best products are delivered. Sales, customer service, and inventory management are all areas of expertise as well as successful quality assurance. Professional who is self-motivated and has excellent oral and written communication skills. I am disciplined and well articulated. I am seeking mornings on weekends, and evenings and nights on weekdays.[30] hours per week.
Overview
4
4
years of professional experience
Work History
Decorator
Publix
Columbus, GA
08.2024 - Current
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Developed long-lasting relationships with clients through exceptional communication and service delivery.
- Increased client referrals by providing excellent customer service and exceeding expectations in design execution.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
- Trained junior decorators in best practices and techniques, fostering professional growth within the team.
- Read job orders and inspected workpieces to determine work procedures and materials required.
- Inspected finished workpieces and products, assigned grades and removed unacceptable items.
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
Bakery Apprentice
Publix
Macon, GA
09.2023 - 08.2024
- Served customers promptly and professionally at the counter, addressing questions about bakery offerings while promoting current specials or seasonal items.
- Enhanced product quality by consistently following established recipes and maintaining proper ingredient measurements.
- Increased efficiency by effectively multitasking during periods of high demand or limited staff availability.
- Aided in decorating special-order cakes and pastries according to customer specifications, ensuring satisfaction with final products.
- Assisted in training new apprentices on bakery procedures, standards, and best practices.
- Helped maintain a positive working atmosphere through effective communication and teamwork with fellow staff members.
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty cakes for, birthdays, and graduations.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Worked effectively in fast-paced environments.
Bakery Clerk
Publix
Macon, GA
09.2022 - 09.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Bakery Clerk
Publix
Columbus, GA
10.2021 - 09.2022
- Refilled and rotated items on the shelves to keep the inventory well-stocked
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Was in charge of wrapping, boxing, and weighing bakery products
- Answered questions about store policies and concerns to support positive customer experiences
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment
- Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms
- Gave product demonstrations to highlight features and refocus objections on the positive aspects of the product
- Decorated and merchandised high-quality bakery goods in order to improve the company's reputation and revenue
- I've worked in a bakery for 1 year
- Kept the checkout area tidy by sweeping the floors and emptying the trash cans
- Used sales techniques such as suggestive selling and others
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Was able to quickly and effectively resolve guest complaints
- Cleaned grocery shelves, storage areas, and work areas, as well as keeping spills, water, and hazardous debris off the floors
- Established performance goals and provided candid feedback
- Returned to the store with empty carts in hand
- Improved customer service by training employees, overseeing operations, and promptly resolving issues
- Kept my knowledge of store sales, payment policies, and security standards up to date
- Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines
- Assisted bakers in obtaining necessary ingredients from the inventory area during high-volume periods with high order levels
- Educated customers about promotions to increase sales
- Was responsible for lifting and maneuvering boxes weighing up to 50 pounds
- Cakes, cupcakes, cookies, and special occasion trays were all decorated by me
- Made sure that department signage and pricing were correct
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- I'm in charge of product packaging, pricing, and merchandising
- Provided excellent customer service in order to increase guest satisfaction, brand loyalty, and revenue
- Ensured customer satisfaction by promptly responding to orders and requests for entertainment
- Provide training to other associates as needed
- Followed safe work procedures
- Gave out product samples, answered questions, and assisted customers in finding what they needed
- Discontinued, old, and slow-moving items were removed from the shelves.
Front Service Clerk
Publix
Columbus, GA
04.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Used cash and OLTP systems to promptly and accurately fulfill customer orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Team lead
Bruster's Real Ice Cream
Columbus, GA
01.2021 - 04.2021
- Mentored junior team members on the protocols and procedures of each station to maximize contributions
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Reviewed project specifications and drawings to better understand assignments and expected deadlines prior to assembling a task
- Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it
- Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds
- Led a team of members while providing exceptional customer service.
I.T assistant
New Horizons Behavioral Health
Columbus, GA
05.2020 - 08.2020
- Had an excellent attendance record and was always on time for work
- Solved system issues, improved operations, and provided excellent customer service
- Pushed for operational changes that resulted in cost savings and higher profit margins
- Designed and built firmware to test associated hardware
- Examined departmental documents to determine how they should be distributed and filed
- Pushed for operational changes that resulted in cost savings and higher profit margins.
Education
Some college (No degree) -
Wesleyan College
Macon, GAHigh School -
Rainey-McCullers School of The Arts
Columbus, GASkills
- Staff training and development
- Brand development
- Customer focused
- Problem resolution
- Customer service
- Organization
- Presentation and facilitation
- Multi-Task management
- Troubleshooting
- Adaptive team player
- High-energy attitude
- Team supervision
- Relationship development
- Reading comprehension
- Active listening
- Data backup and retrieval
- Heavy machinery safety
- Critical thinking
- Detail-oriented
- Flexible schedule
- Loss prevention
- Prioritization
- Cash handling accuracy
- Cheerful and energetic
- Technical knowledge
- Communications
- Quality assurance
- Workplace safety
- Time management
- Effective team player
Timeline
Decorator
Publix
08.2024 - Current
Bakery Apprentice
Publix
09.2023 - 08.2024
Bakery Clerk
Publix
09.2022 - 09.2023
Bakery Clerk
Publix
10.2021 - 09.2022
Front Service Clerk
Publix
04.2021 - 10.2021
Team lead
Bruster's Real Ice Cream
01.2021 - 04.2021
I.T assistant
New Horizons Behavioral Health
05.2020 - 08.2020
Some college (No degree) -
Wesleyan College
High School -
Rainey-McCullers School of The Arts