Aziah Nicholson-Gibbs
Westland,MI
Summary
Proficient Training supervisor with Number years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. Trained in Software with extensive Area of expertise knowledge. Achievements include improving employee performance and reducing problems with safety or harassment through high-quality training programs. Adept at incorporating the needs of individual departments into training courses. Analytical and detail-oriented nature with excellent problem-solving abilities. Qualified Training Coordinator with Number years of Area of expertise experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Training Supervisor
Airport Terminal Services Inc
09.2021 - Current
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- oversees the operations of ramps at airports. As a ramp supervisor, your job duties include directing the loading and unloading of cargo or baggage into the aircraft, ensure the ramp is functioning properly, and check to make sure staff complies with all airport and government regulations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Promoted career advancement opportunities within the company by creating clear pathways for skill progression through various job roles.
- Collaborated with company leaders and department managers to determine training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Ramp Agent
Unifi
02.2021 - 09.2021
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Key Holder Supervisor
Bath & Body Works
10.2020 - 02.2021
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
Rental Car Cleaner
Hertz Car Rental
06.2020 - 02.2021
- Enhanced customer satisfaction by meticulously cleaning and detailing rental cars before each use.
- Ensured vehicles were consistently ready for customer pickup by adhering to a strict cleaning schedule.
- Reduced wait times for customers by efficiently organizing and prioritizing the cleaning of returned rental cars.
- Maintained high safety standards with thorough inspections of each vehicle, identifying potential issues prior to rental.
Call Center Representative
Peckham
03.2019 - 01.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Lead Resident Care Associate
Brookdale Assisted Living
01.2020 - 01.2021
- Improved resident care by implementing efficient care plans and tracking progress regularly.
- Enhanced communication among staff members by organizing team meetings and promoting open discussions.
- Ensured timely completion of tasks for better resident satisfaction with daily routines and services provided.
- Maintained a safe and healthy living environment by adhering to regulations and conducting regular safety checks.
- Streamlined workflow processes, resulting in increased efficiency and improved patient care quality.
- Developed strong relationships with residents and families, addressing concerns promptly and professionally.
Education
High School Diploma -
J.W. Sexton High School
Lansing, MI06.2014
Skills
- Trainee Evaluations
- Business Administration
- Finance
- Policy Implementation
- Compliance Understanding
- Training Course Oversight
- Compliance Requirements
- Training Development
- Employee Engagement
- Train-the-Trainer
- Multitasking
- Team Leadership
- Schedule Management
- Customer Service
- Instructor Training
- Curriculum Development
- Daily Schedule Creation
Accomplishments
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Training Supervisor
Airport Terminal Services Inc
09.2021 - Current
Ramp Agent
Unifi
02.2021 - 09.2021
Key Holder Supervisor
Bath & Body Works
10.2020 - 02.2021
Rental Car Cleaner
Hertz Car Rental
06.2020 - 02.2021
Lead Resident Care Associate
Brookdale Assisted Living
01.2020 - 01.2021
Call Center Representative
Peckham
03.2019 - 01.2021
High School Diploma -
J.W. Sexton High School
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