Aziel Grado
Canutillo,TX
Summary
Hardworking and passionate goal seeker with strong organizational skills and eager to secure opportunities given at any time. Ready to help the team achieve goals.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Discovery Service Assistant
UTEP Library
El Paso, Texas
08.2026 - Current
- Shelved, organized, and retrieved library materials in service areas.
- Maintained clean, orderly study and public service areas across UTEP Library.
- Reported damaged materials and service issues to library supervisors.
Video II Representative
Charter Spectrum Communications
El Paso, TX
06.2024 - 06.2025
- Resolved customer complaints promptly and professionally to restore confidence and retain business.
- Cultivated positive customer relations and collaborated with team members to efficiently address requests and inquiries.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Welcomed customers warmly, enhancing overall customer experience and creating a friendly atmosphere.
Education
BBA - Human Resource Management
The University of Texas At El Paso
El Paso, TX05-2029
Skills
- Customer Service Orientation
- Teamwork and Collaboration
- Dependability
- Organizational Skills
- Computer Skills
- Flexible and Adaptable
Certification
Completion of Microsoft Office Specialist - Associate, Microsoft Word 2019, Excel 2019, PowerPoint 2019
Organizations
- DECA Marketing/ Business Organization (2024-2025)
- SHRM Society for Human Resource Management (2025-2026)
Timeline
Discovery Service Assistant
UTEP Library
08.2026 - Current
Video II Representative
Charter Spectrum Communications
06.2024 - 06.2025
BBA - Human Resource Management
The University of Texas At El Paso