Azim Wafa
Summary
Highly motivated and efficient team player with a diverse professional background. Possess strong interpersonal and communication skills, demonstrated through effective collaboration with diverse individuals in various roles. A quick learner, able to manage tasks efficiently even under pressure. Proficient in computer systems, including MS Office, with a knack for troubleshooting IT issues and familiarity with multiple operating systems. Fluent in both English and Dari (Persian), facilitating clear communication in multicultural settings.
Overview
9
9
years of professional experience
Work History
Refugee & Immigrants Case Manager
Catholic Charities of Boston
01.2021 - Current
- Provides a comprehensive orientation and intake to newly arriving refugees and assesses client's needs and goals, communicates expectations of the resettlement process and establishes a strong, supportive relationship with the client
- Educates clients throughout the R&P period on how to access needed services so that refugees can attain and maintain self-sufficiency once completing Exodus programs
- Ensures the provision of mandated core services including a health department screening, applying for social security cards, public benefits, medical care, school enrollment, and all other required services
- Maintains up-to-date programmatic knowledge of all services (health department, social security, DTA, etc.) involving refugees
- Provides information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and reaching self-sufficiency
- Maintains up-to-date knowledge of the requirements of the Cooperative Agreement, Massachusetts Refugee Resettlement Program Guidelines and the Policies and Procedures of the agency
- Provides or secures transportation to refugees for needed services
- Secures interpreters for clients who have limited understanding of the English language
- Documents all services provided to clients in accordance with Cooperative Agreement, Massachusetts Refugee Resettlement Program Guidelines and agency's policies and procedures
- Prepares client reports within required deadlines
- Coordinates with agency staff on other client needs that arise and makes referrals accordingly
- Ensures that program goals and outcomes are achieved
- Works closely with agency staff to ensure that all services are delivered to clients
- Attending weekly staff and team meetings
- Participates in agency staff training and development activities
- Participates in the on-call ER/Airport rotation
- Performs other duties as may be required by the supervisor.
Parts Sales Manager
AutoZone
04.2021 - 12.2021
- Assists Store Manager with supervising, training, and developing store personnel
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash, and lane accountability
- Ensures all company policies, and loss prevention procedures are followed
- Maintains a safe working environment while ensuring employees are implementing those practices including PPE (Personal Protective Equipment)
- Communicates team issues and concerns to the Store Manager in a timely and confidential manner
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
- Manages emergency situations and conducts proper emergency procedures
- Follow proper accident procedures
- Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence.
Amazon Associate
Amazon Prime
01.2019 - 01.2021
- Fulfill Amazon Prime grocery orders for delivery and customer drop offs in a timely, respectful manner
- Ensure sold product quality and maintain excellent customer shopping experience at Whole Foods
- Helping Shoppers and answering to their questions in case of having problems and questions and making sure that everyone performing their tasks in beast quality and safely
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
- Ensure work areas remain clean and are properly equipped
- Training new shoppers on their Day One as needed to help them do their tasks to a high standard quality
- Identify and address safety hazards within the work area and participate in safety initiatives.
Assets Protection Officer
Macy's Retail Holdings LNC.
02.2020 - 04.2020
- Respond to customer and associate incidents to facilitate first aid and minimize company liability
- Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager.
Customer Service
Haroon Pharma Kabul Branch
01.2018 - 01.2019
- Handle cash transactions with customers
- Providing an excellent customer service
- Maintain clean and tidy checkout areas
- Bag, box or wrapping packages
- Pleasantly deal with customers to ensure satisfaction
- Data entry as needed
- Preparing a record and back up of transactions daily
- Providing daily and weekly reports to management.
Automotive Technician
Baradaran Workshop
01.2015 - 01.2019
- Diagnostic, Repair, Consultation
Security Officer
Bahar Sarab Business Center
01.2016 - 01.2018
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Maintains environment by monitoring and setting building and equipment controls
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Education
Associate of Science - Cybersecurity
Bunker Hill Community College
Chelsea, MA07.2026
CCNA v.3 Routing & Switching - Information Technology
Zoom Byte IT Training Center (Member of CISCO)
Kabul, Afghanistan12.2019
High School Diploma -
Abdul Rahim Shahid High School
Kabul, Afghanistan12.2017
Skills
- Strategic Planning
- Data Entry
- MS Office
- Home Visits and Inspections
- Organization and Multitasking
- Staff Management
- Complex Problem-Solving
- Employment Assistance
- Case Management
- Public Benefits Access
- Budget Development
- Community Outreach
- Needs Assessment
- Documentation and Reporting
- Electrical Systems
- Teamwork Abilities
References
- Khiet Dang, Refugee Resettlement Program Director at Catholic Charities of Boston, 617-959-6740, Khiet_Dang@ccab.org
- Hayatullah Khairkhwah, Safety and Quality Supervisor at Swissport Boston, 617-283-6804, hayatullah.Khairkhwah@swissport.com
- Avery Brown, Manager at Amazon Prime, 888-892-7180, browaver@amazon.com
- Victoria Jennings, Area Manager at Amazon Prime, 888-892-7180, vicjenni@amazon.com
- Sara Flores, Store Manager at AutoZone, 781-388-0043
Timeline
Parts Sales Manager
AutoZone
04.2021 - 12.2021
Refugee & Immigrants Case Manager
Catholic Charities of Boston
01.2021 - Current
Assets Protection Officer
Macy's Retail Holdings LNC.
02.2020 - 04.2020
Amazon Associate
Amazon Prime
01.2019 - 01.2021
Customer Service
Haroon Pharma Kabul Branch
01.2018 - 01.2019
Security Officer
Bahar Sarab Business Center
01.2016 - 01.2018
Automotive Technician
Baradaran Workshop
01.2015 - 01.2019
Associate of Science - Cybersecurity
Bunker Hill Community College
CCNA v.3 Routing & Switching - Information Technology
Zoom Byte IT Training Center (Member of CISCO)
High School Diploma -
Abdul Rahim Shahid High School
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