Azin Shahrokhi
Castro Valley,CA
Summary
Ambitious and certified Data Analyst with 23 years of experience in telecommunication company utilizing a variety of programs to generate data-driven insights and improve organizational processes . Highly motivated SQL professional with a "can-do" attitude and strong analytical and problem-solving skills with expertise in identifying business needs ,data modeling and creating predictive models. Proven ability to collaborate with cross-functional teams and deliver data-driven insights that drive revenue growth and operational efficiency. By combining my strong attention to detail, and ability to think critically and passion for data, I aspire to play a key role in enhancing data-driven strategies and contributing significantly to the success of the organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Data Analyst
Telecommunication Company of Iran
Tehran
03.2014 - 09.2023
- Streamlined customer processes by automation and predictive modeling, resulting in a 40% reduction in service fulfillment time and improving customer satisfaction by 20%
- · Developed and maintained a relational database to store and analyze CRM and Billing data, resulting in improved accuracy of data insights and a 20% increase in efficiency.
- Applied comprehensive data analysis to combine multiple data sources and highlight key findings, resulting in a 10% improvement in KPIs
Business Process Analyst
Telecommunication Company of Iran
Tehran
05.2010 - 03.2014
- · Utilized TAM and e-TOM to align CRM processes, resulting in improved collaboration across different departments , leading to a 25% revenue growth and greater market share
- · Created and managed a database of blacklist customer data, leading to a 30% improvement in customer segmentation and a 25% revenue growth
- · Developed IT business process project,extracting and finalizing end-to-end processes using BPMN , and achieved a 60% risk and cost reduction
Junior Data Analyst
Telecommunication Company of Iran
Tehran
06.2001 - 04.2010
- Designed and executed complex SQL queries to extract data from multiple databases, resulting in a 25% reduction in data processing time
- Designed and implemented a data collection and storage process that reduced manual data entry errors by 25%
- Created visualizations and reports using Tableau and Excel that were used by stakeholders to make data-driven decisions, resulting in a 15% increase in revenue
- Collaborated with the marketing team to create data visualizations by analyzing customer feedback, leading to a 15% increase in targeted marketing campaigns and a 30% increase in customer satisfaction
- Wrote and maintained stored procedures, enabling data manipulation for various business departments, resulting in a 50% reduction in time spent on manual data processing
Education
Master of Science - IT Management E-commerce
Shahid Beheshti University
Tehran,Iran02-2010
Bachelor - Computer Software Engineering
University of Isfahan
Isfahan,Iran03-2000
High School Diploma -
Sadra
Tehran,Iran01-1995
Skills
- Extensive experience in data collection, data modeling, data mining,data cleansing
- Proven ability to work with complex data sets and statistical analysis
- Strong programming skills in Oracle ,SQL, PL/SQL ,BigQuery
- Familiarity with R programming, Python, Power BI
- Knowledge of Data Science and Machine Learning concepts
- Experienced in Data visualization and Tableau dashboard design
- Excellent communication and collaboration skills with diverse stakeholders
Certification
- Google Data Analytics Professional certificate-2024
Timeline
Data Analyst
Telecommunication Company of Iran
03.2014 - 09.2023
Business Process Analyst
Telecommunication Company of Iran
05.2010 - 03.2014
Junior Data Analyst
Telecommunication Company of Iran
06.2001 - 04.2010
Master of Science - IT Management E-commerce
Shahid Beheshti University
Bachelor - Computer Software Engineering
University of Isfahan
High School Diploma -
Sadra
- Google Data Analytics Professional certificate-2024
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