Aziya Battle
Metro Atlanta,GA
Summary
Compassionate and dedicated professional with extensive experience in patient care, customer service, and direct support. Proven ability to communicate effectively, collaborate within teams, and foster trusting relationships while prioritizing safety and comfort in dynamic environments. Demonstrated expertise in clinical and residential care settings, complemented by a solid understanding of personal care techniques and behavioral support strategies. Recognized for a strong work ethic, deep empathy, and an unwavering commitment to delivering high-quality service that consistently exceeds expectations, with a focus on ongoing skill development in healthcare and laboratory procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Teller
AAFES
Valdosta, GA
09.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
- Maintained cash drawer balance, ensuring accuracy in daily reconciliation.
- Assisted in training new team members on operational procedures and systems.
Direct Care Staff
Pruitt Health
Valdosta, GA
09.2025 - 12.2025
- Provide direct care and support to residents, including assistance with daily living activities, monitoring health status, and ensuring a safe environment.
- Collaborate with nursing staff to promote patient well-being and maintain accurate documentation.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented resident behavior and health status for care team updates.
Customer Service Representative
Concentrix
Valdosta, GA
03.2024 - 06.2024
- Managed customer inquiries and provided high-quality service in a fast-paced environment.
- Analyzed fraud patterns using advanced detection software to identify suspicious transactions.
- Investigated and resolved customer inquiries regarding potential fraud incidents efficiently.
- Managed high call volumes while maintaining customer satisfaction and service level agreements.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Frontline Member Associate
Sam’s Club
Valdosta, GA
06.2023 - 03.2024
- Greeted and assisted customers, handled transactions, and ensured customer satisfaction.
- Delivered exceptional member service, resolving inquiries and enhancing member satisfaction.
- Assisted in merchandising tasks, ensuring product displays met company standards and promoted sales.
- Operated cash register efficiently, processing transactions accurately while maintaining a friendly atmosphere.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
Fulfillment Associate
Lowe’s Home Improvement
Valdosta, GA
05.2021 - 04.2023
- Processed and fulfilled orders with accuracy and efficiency.
- Ensured accurate order fulfillment by verifying product quantities and quality prior to shipment.
- Implemented process improvements that enhanced workflow efficiency in fulfillment operations.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
Education
College Studies - Health Sciences
Clayton State University
Morrow, GAPre-Nursing Coursework - undefined
Valdosta State University
Valdosta, GA05.2024
Skills
- Patient Care & Assistance
- Vital Signs Monitoring
- Medication Administration
- Home Healthcare Experience
- Hospital & Clinical Experience
- Electronic Health Records (EHR)
- Infection Control & Safety Procedures
- Strong Communication & Teamwork
- Client-centered approach
- Social skills
- Daily living activities
Certification
- Basic Life Support (BLS) – Valid June 2024 – June 2026
- Completed Nurse Aide College Course (20 Hours)
- Completed Phlebotomy Technician Program
- Performed venipuncture, capillary puncture, specimen collection and processing
- Completed 86 clinical hours at Piedmont Fayetteville – Assisted with patient care, vital signs, hygiene, and documentation.
- Completed 86 clinical hours at Piedmont Henry – Observed and assisted with medication administration, wound care, and patient education.
- Completed Psychiatric Nursing rotation at Anchor Hospital – Participated in mental health assessments, group therapy observations, and therapeutic communication.
Timeline
Customer Service Teller
AAFES
09.2025 - Current
Direct Care Staff
Pruitt Health
09.2025 - 12.2025
Customer Service Representative
Concentrix
03.2024 - 06.2024
Frontline Member Associate
Sam’s Club
06.2023 - 03.2024
Fulfillment Associate
Lowe’s Home Improvement
05.2021 - 04.2023
Pre-Nursing Coursework - undefined
Valdosta State University
College Studies - Health Sciences
Clayton State University