Fofoaivaoese Velghe
Fort Campbell North,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Teller
AAFES
Fort Campbell, KY
07.2023 - Current
- Answered customer inquiries regarding products, services, fees. in a professional manner.
- Maintained confidentiality of customer information according to bank regulations.
- Assisted customers in resolving account issues or discrepancies.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Provided customers with accurate and timely information regarding their accounts.
- Performed daily maintenance tasks such as filing documents, shredding papers, restocking supplies.
- Researched customer disputes and provided resolution recommendations to management when necessary.
- Followed up with customers who had recently opened accounts to ensure satisfaction.
- Developed relationships with customers through friendly conversations during transactions.
Supervisor Charleys
AAFES
Fort Riley , KS
10.2022 - 02.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Pharmacy Intern
Irwin Army Community Hospital
Fort Riley , KS
08.2021 - 12.2022
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Provided patient counseling on medication use and health-related topics.
- Maintained records of controlled substances and monitored inventory levels.
- Prepared sterile products for intravenous admixture according to established protocols.
- Performed data entry into pharmacy information systems for billing purposes.
- Filled orders for medications from automated dispensing machines.
- Participated in the development of policies and procedures related to drug distribution activities.
- Evaluated physician orders for accuracy and completeness prior to dispensing medications.
- Ordered pharmaceuticals from approved vendors as needed to maintain stock levels.
Education
Associate of Science - Liberal Arts
Barton County Community College
Great Bend, KS05-2022
High School Diploma -
Leone High School
Pago Pago, AS06-2001
Skills
- Building Rapport
- Banking Regulations
- Loan Processing
- Financial Transactions
- Complaint Handling
- Customer Service
- Data Entry
- Reliability
- Professional Demeanor
- Goal Setting
- Interpersonal Communication
- Staff Assistance
- Task Prioritization
- Continuous Improvement
- Pleasant and Personable
- Problem-Solving Abilities
- Multitasking
Timeline
Customer Service Teller
AAFES
07.2023 - Current
Supervisor Charleys
AAFES
10.2022 - 02.2023
Pharmacy Intern
Irwin Army Community Hospital
08.2021 - 12.2022
Associate of Science - Liberal Arts
Barton County Community College
High School Diploma -
Leone High School
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