Aziyah Kanesia Mills
Washington
Summary
Dynamic retail professional with extensive experience at Burlington, excelling in customer service and cash handling. Proven ability to enhance shopping experiences and drive sales through effective teamwork and problem-solving. Skilled in POS system operation and inventory management, consistently achieving sales goals while maintaining a welcoming store environment.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Burlington
14828 Baltimore Ave Laurel Md
05.2024 - 12.2025
- Trained new associates on customer engagement techniques and product knowledge
- Assisted customers in locating products, enhancing shopping experience and driving sales
- Managed inventory levels, ensuring accurate stock replenishment and organization
- Implemented visual merchandising strategies to optimize product displays and increase visibility
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
AutoZone
6486 Dobbin Center Way
02.2022 - 02.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Collaborated with team members to achieve daily sales goals consistently.
- Executed merchandising strategies to optimize product visibility and appeal.
- Monitored store cleanliness and organization, ensuring a welcoming environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Drive-Thru Cashier
Wendy's
1940 Piedmont Rd Atlanta Ga
02.2020 - 09.2021
- Processed customer transactions efficiently in high-volume drive-thru environment.
- Delivered exceptional customer service by actively listening and addressing inquiries.
- Maintained accurate cash drawer and balanced registers at shift end.
- Operated point-of-sale systems to ensure quick and precise order fulfillment.
- Ensured cleanliness of work area to uphold health and safety standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
High School Diploma -
Griffin High
Atlanta, GA06-2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Cash register operation
- Stocking and receiving
- POS system operation
Timeline
Retail Sales Associate
Burlington
05.2024 - 12.2025
Sales Associate
AutoZone
02.2022 - 02.2024
Drive-Thru Cashier
Wendy's
02.2020 - 09.2021
High School Diploma -
Griffin High