Aziza Uthman
Denver,CO
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
6
6
years of professional experience
Work History
Agent
United Ground Express
Denver, CO
09.2022 - Current
- I’m technically what is called a runner where my role is to make sure each aircraft has what it needs to take off like for example the pilots have their kit the flight attendants have their kit.
- I go above and beyond their is days when they are short handed where I be picking up trash from every United airline gates.
Uber Driver
Uber
Denver, CO
10.2020 - 08.2022
- Operated vehicles to transport and secure passengers
- Notified customers of delays to decrease calls to support.
- Navigated routes using GPS systems for efficient delivery of passengers.
Dispatcher
Union Taxi
Denver, CO
08.2019 - 03.2020
- Analyzed operational data to identify trends and areas for improvement.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Lead and Dispatch
Prospect Airport Services
Denver, CO
11.2018 - 07.2019
- Investigated any customer concerns or complaints related to dispatch services.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
Education
High School Diploma -
South High School
Denver, CO05-2019
Bachelor of Science -
MSU
Denver, COSkills
- Lead prospecting
- Strong communication
- Career growth strategy development
- Appearance scheduling
- Polite communication skills
- Customer needs determination
- Conflict resolution
- Persuasive speaking
- Problem-solving skills
- Driver communication
- Attention to detail
- Call handling
- Record keeping
- Database updates
- Improving operations
- Dispatch coordination
- Navigation support
- Team collaboration
- Communication equipment operation
- Stress tolerance
- Data entry
Languages
English
Native/ Bilingual
Amharic
Professional
Afaan Oromo
Professional
Timeline
Agent
United Ground Express
09.2022 - Current
Uber Driver
Uber
10.2020 - 08.2022
Dispatcher
Union Taxi
08.2019 - 03.2020
Lead and Dispatch
Prospect Airport Services
11.2018 - 07.2019
High School Diploma -
South High School
Bachelor of Science -
MSU