Anthony Fiorelli
Third Lake,IL
Summary
Dynamic and results-oriented professional with extensive experience at State Farm, specializing in insurance sales and team leadership. Excelled in customer service, adept at problem-solving, and significantly enhanced team productivity. Proven track record in relationship building and persuasive speaking, ensuring client satisfaction and agency growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Agent
State Farm
Mundelein, IL
11.2018 - 08.2024
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
- Explained insurance policies such as life insurance, disability insurance and health insurance so that clients could make informed decisions when selecting coverage options.
- Verified eligibility of insurance plans and updated insurance information in the system.
- Provided comprehensive insurance advice to clients.
- Supervised and coordinated activities of a 9-member insurance team for successful agency management.
- Handled everyday activities in growing enterprise.
- Ensure consistent achievement of agency's production benchmarks through coordination with leaders.
Agent Intern
State Farm
Mundelein, IL
10.2013 - 06.2016
- Facilitated oversight for an experienced agent's insurance team of seven employees.
- Supervised operations of marketing and sales departments.
- Developed new recruiting, hiring, and training programs.
- Facilitated the sale of diverse insurance and financial services.
Multi-Line Insurance Specialist
State Farm
Mundelein, IL
12.2004 - 10.2013
- Explained coverage options to potential policyholders, answering questions or concerns.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Monitored regulatory developments impacting the company's lines of business.
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
Education
Bachelor of Arts - Theatre
Illinois State University
Normal05-2009
Associate of Arts - General Studies
College of Lake County
Grayslake05-2006
Skills
- Lead prospecting
- Customer complaint resolution
- Customer service and care
- Public speaking
- Problem-solving
- Relationship building
- Persuasive speaking
- Positive attitude
Affiliations
- Cooking
- Reading
- Woodworking
Accomplishments
- Achieved recognition as a top performer in territory production across 5 out of 7 categories
- Achieved highest life insurance production as an agent's employee for three consecutive years
Certification
- Licensed in Property/Casualty and Life/Health insurance
- Anti-Money Laundering Training
- Customer Data Protection Training
Languages
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork from home optionFlexible work hoursQuote
I think the things I think I thought while others thought that I ought not, so a little advice from me to you; just think the things you think you do
Anthony Fiorelli
Interests
Cooking
Gaming
Woodworking
Table Top Games
Timeline
Agent
State Farm
11.2018 - 08.2024
Agent Intern
State Farm
10.2013 - 06.2016
Multi-Line Insurance Specialist
State Farm
12.2004 - 10.2013
Bachelor of Arts - Theatre
Illinois State University
Associate of Arts - General Studies
College of Lake County
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