Timothy Kirby
Waskom,TX
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Agent
Farmers Insurance Agency
07.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
Quality Control Inspector
Woodlawn Manufacturing
10.2022 - 06.2023
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Owner/ Operator
Kirby Services
04.2008 - 08.2022
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
William Rainey Harper College
Palatine, IL07.1986
Skills
- Event Promotion
- Marketing Management
- Lead Prospecting
- Performer Promotion
- Contract Negotiations
- Schedule Management
- Order Fulfillment
- Salary Determination
- Organizational Skills
- Customer Service Abilities
- Positive Attitude
- Professional Networking
Timeline
Agent
Farmers Insurance Agency
07.2023 - Current
Quality Control Inspector
Woodlawn Manufacturing
10.2022 - 06.2023
Owner/ Operator
Kirby Services
04.2008 - 08.2022
Associate of Arts - Hotel, Motel, And Restaurant Management
William Rainey Harper College
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