AzJanae Teague
Shirley,NY
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic,and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Team Leader
Chick-fil-A Restaurants
Selden, NY
02.2025 - Current
- Acts as a shift supervisor
- Responsible for mentoring team members
- Ensuring operational excellence
- Maintaining high-quality guest experience
- Helping oversee daily tasks, such as opening/closing, food safety, and efficiency, while demonstrating a servant's heart and reinforcing company culture.
- Money handling
- Key holder
- Implemented food safety protocols to maintain a clean work environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
Assistant Manager
Foot Locker
Lake Grove, NY
08.2023 - 02.2025
- The overall goal is to help enhance the customers experience by leading the team and knowing store operations, training, employee management, visual merchandising, and asset protection.
- As well as assisting the store manager with their daily duties.
- Some of the responsibilities include
- Coaching, and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with coworkers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Customer Service Area Supervisor
Kohl's
East Setauket, NY
05.2023 - 08.2023
- Drive sales by providing an inspiring environment that motivates customers to add to their basket
- Trip assurance through a replenished sales floor
- Build customer connections with a greeting and execute an authentic hospitality experience
- Support sales floor, fitting room, point of sale, and operational processes, as required
- Ensure all customers feel respected, appreciated and rewarded
- Acknowledge and assist customers through our company programs
- Complete transactions accurately and efficiently while engaging customers
- Converts, opens and activates Kohl's Card applications
- Trains associates to maximize credit and loyalty conversion performance and customer experience
- Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
- Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
- Courteous and responsive to requests and questions
- Ability to maintain prompt and regular attendance as set by the company.
- Ability to comply with dress code requirements.
- Ability to learn and comply with all company policies, procedures, standards and guidelines.
- Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel.
- Ability to work as part of a team and interact effectively with others.
- Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.
- Ability to satisfactorily complete company training programs.
- Basic math and reading skills, legible handwriting, and basic computer operation.
- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Availability to work days, nights, and weekends.
Sales Lead/Co/Assistant Manager/MIT
Journeys
Bay Shore, NY
11.2022 - 05.2023
- Assistant the manager with and tasks that need to be done
- Recruiting as well as training
- Maintenance of inventory
- Enforcement of rules
- Helping the store reach its goal as well as exceeding my own
- Daily deposit drops
Sales Associate
Journeys
Lake Grove, NY
10.2021 - 11.2022
- Greet every customer
- Helping customers find proper apparel and sizing to satisfy their shopping needs
- Answering any questions to better help any sales or potential sales.
- Close sales and end with a smile.
Food/Service Champion
Taco Bell
Central Islip, NY
11.2017 - 03.2020
- Greeting every customer
- Assisting any questions a customer might have
- Taking orders as well as preparing them
- Maintaining a clean and friendly work environment
Education
High School diploma -
Central Islip High School
Central Islip, Ny, USSome College (No Degree) - Literal Arts
Suffolk County Community College
Brentwood, NYSkills
- Sales Management
- Team management
- POS
- Retail management
- Interviewing
- Cashiering
- Store management
- Retail sales
- Customer service
- Communication
- Teamwork
- Attention to detail
- Reliability
- Patience
- Inventory control
- Cash handling
- Payroll
- Shift management
- Assistant manager experience
- Retail maths
- Recruiting
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Team Leader
Chick-fil-A Restaurants
02.2025 - Current
Assistant Manager
Foot Locker
08.2023 - 02.2025
Customer Service Area Supervisor
Kohl's
05.2023 - 08.2023
Sales Lead/Co/Assistant Manager/MIT
Journeys
11.2022 - 05.2023
Sales Associate
Journeys
10.2021 - 11.2022
Food/Service Champion
Taco Bell
11.2017 - 03.2020
High School diploma -
Central Islip High School
Some College (No Degree) - Literal Arts
Suffolk County Community College