Azmon Williams
Columbus,GA
Summary
Qualified Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Anthem Blue Cross Blue Shield
Columbus, GA
03.2022 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Maintained accurate records of member interactions and transactions.
- Informed patients of any changes in their health insurance coverage or benefits.
- Processed payments from health insurance companies and other payers.
- Investigated customer complaints and resolved issues promptly.
- Monitored industry trends and regulations to ensure compliance with state laws.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
CERTIFIED NURSING ASSISTANT
Visiting Angels
Columbus, Ga
03.2020 - 07.2021
- Provide patient care within home-healthcare
- Check Vital signs & set appointment reminders
- Provide a consistent delivery of empathetic care
- Comply with HIPPA, OSHA, state policies, and procedures.
LEAD NURSING ASSISTANT
Rescare
Columbus, Ga
01.2014 - 02.2020
- Planned CNA personnel scheduling calendars to maintain appropriate staffing levels and avoid scheduling conflicts
- Oversaw implementation of hygiene policies to maintain patient and nursing personnel health
- Delivered tactful and thoughtful care for each individual to exemplify operational expectations
- Tracked and supervised review of clinical skills for junior CNAs, maintaining required competencies within staffing pool.
CALL CENTER REPRESENTATIVE
AT&T
Columbus, Ga
10.2011 - 01.2014
- Entered data efficiently and accurately to update customer accounts
- Guided and processed orders from customers in high-volume environment
- Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
- Met daily, weekly, and monthly performance goals consistently for sales and revenue
- Documented compliance with company policies and procedures and wrote sales reports daily.
CHILD CAREGIVER
Perfecting Ministries Child Care
Columbus, Ga
08.2009 - 10.2011
- Drove children to playdates and supervised activities to ensure safety and socialization with playmates
- Cared for infants by arriving early each morning and preparing bottles and solids
- Recognized for maintaining safe environment with children and providing activities to supplement learning
- Ensured client privacy in handling confidential family matters
- Helped children practice good hygiene and provided potty training and diapering
- Built positive relationships with parents by listening to concerns and requests.
Education
CLINICAL MEDICAL ASSISTANT -
First Step Health Agency
Columbus, GA11.2017
HIGH SCHOOL DIPLOMA -
Continental Academy
Gables, FL05.2002
CNA LICENSE -
Magnolia Manor
Columbus, GASkills
- Medical terminology knowledge
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Payment Processing
- Insurance Billing
- Medical Coding
- Co-payment collection
- Patient insurance authorizations
Timeline
Member Service Representative
Anthem Blue Cross Blue Shield
03.2022 - Current
CERTIFIED NURSING ASSISTANT
Visiting Angels
03.2020 - 07.2021
LEAD NURSING ASSISTANT
Rescare
01.2014 - 02.2020
CALL CENTER REPRESENTATIVE
AT&T
10.2011 - 01.2014
CHILD CAREGIVER
Perfecting Ministries Child Care
08.2009 - 10.2011
CLINICAL MEDICAL ASSISTANT -
First Step Health Agency
HIGH SCHOOL DIPLOMA -
Continental Academy
CNA LICENSE -
Magnolia Manor