Naterra Johnson
Ruston,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Carenet Healthcare
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Care Advocate
Teleperformance
01.2021 - 11.2022
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
Patient Service Representative
VXI Global
03.2020 - 01.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Software to schedule appointments.
Education
Diploma -
Natchez High School
Natchez, MS05.2018
Skills
- Customer Support
- Great Customer Service
- Dispute Resolution
- Escalation Handling
- Database Management
- Data Entry
- Call Metrics
- Medical terminology knowledge
Timeline
Member Service Representative
Carenet Healthcare
11.2021 - Current
Customer Care Advocate
Teleperformance
01.2021 - 11.2022
Patient Service Representative
VXI Global
03.2020 - 01.2021
Diploma -
Natchez High School
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