Azra Causevic
IHSS
San Jose,CA
1
Language
Compassionate caregiver with a proven track record at IHSS, enhancing client independence through effective elderly care and relationship building. Demonstrated strong time management and problem-solving skills, ensuring safe living environments and promoting quality of life. Recognized for exceptional service and fostering collaborative teamwork in diverse settings.
Professional banking leader with solid experience in financial transactions and customer service. Skilled in team leadership, conflict resolution, and operational efficiency. Known for reliability and adaptability in dynamic environments. Expertise includes cash handling, compliance, and client relations. Strong focus on collaboration and achieving results.
Work History
Caregiver
- Assisted clients with bathing, grooming, dressing, and daily personal care.
- Prepared nutritious meals and supported safe feeding routines.
- Monitored client condition and reported changes to care coordinator promptly.
- Administered medication reminders and maintained accurate care routines.
- Supported mobility transfers, ambulation, and fall-prevention precautions.
- Performed light housekeeping, laundry, and sanitation to maintain safe living spaces.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Substitute Teacher
- Followed lesson plans to maintain instructional continuity across varied classroom settings.
- Managed classroom behavior and reinforced district expectations for student conduct.
- Took attendance and documented daily student participation accurately.
- Adapted quickly to grade-level routines and changing classroom assignments.
- Supervised students during class activities, transitions, and hallway movement.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Substitute Teacher
- Communicated assignment updates and student concerns clearly with support staff.
- Distributed materials and prepared classroom resources for seamless lesson delivery.
- Ensured student safety while maintaining organized, focused learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
Teller Supervisor
- Supervised teller line operations, ensuring accurate transaction processing and consistent customer service.
- Coached tellers on cash handling procedures, vault controls, and branch policies.
- Reviewed daily balancing activities, resolving cash discrepancies and account exceptions promptly.
- Monitored compliance with banking regulations, security protocols, and internal audit requirements.
- Coordinated branch workflows to support efficient lobby service and reduced customer wait times.
- Trained new tellers on platform systems, deposit procedures, and cash drawer reconciliation.
- Escalated complex customer issues, providing clear resolution and maintaining service standards.
- Supported branch leadership with staffing, scheduling, and operational readiness for opening and closing duties.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
Teller
Education
High School Diploma
Medical Assistant - Medical Terminology
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Multitasking and organization
Strong ethics
Relationship building
Team collaboration
Languages
Croatian
Timeline
Caregiver
IHSS
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Substitute Teacher
Union School District
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Substitute Teacher
Cambrian School District
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Teller Supervisor
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Teller
US Bank NA
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Leigh High School
High School Diploma
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CCOC
Medical Assistant from Medical Terminology
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