Azreal Covington
Kingsport,TN
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Worked in a salon and was able to build relationships with clients and help them in any situation or problem they were having.
Work in retail and work well under pressure with guests and help them with returns and problems.
One of the top workers and know everything up front at Target about customer service.
Known for most compliments from guests.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
06.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
Receptionist
Posh Spa And Salon
11.2019 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN12.2025
High School Diploma -
Carter High School
Strawberry Plains, TN06.2021
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Complaint Handling
- Customer Service
- Computer Skills
- Guest accommodations
- Guest Orientation
- Issue Resolution
- Payment Processing
- Detail Oriented
- Emergency Response
- Customer Relations
- Order and Refund Processing
- Calm and Professional Under Pressure
- Relationship Building
- Calm Under Pressure
- Organized
Timeline
Guest Advocate
Target
06.2022 - Current
Receptionist
Posh Spa And Salon
11.2019 - 05.2022
Bachelor of Science - Nursing
East Tennessee State University
High School Diploma -
Carter High School
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