Leah Guzman
Phoenix,AZ
Summary
Claims professional well-versed in intricacies of claims management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled critical thinking and excellent customer service.
Overview
8
8
years of professional experience
Work History
Material Damage Auto Claims Specialist
National General Insurance Company
Scottsdale, AZ
11.2025 - Current
- Reviewed and analyzed insurance claims to determine validity and coverage under policy terms.
- Conducted thorough investigations of complex insurance claims, gathering evidence, and analyzing relevant documentation.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Collaborated with internal teams to enhance claims processing workflows and reduce turnaround times.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organization skills.
Express Claims Associate
State Farm
Tempe, AZ
03.2024 - 11.2025
- Processed and managed incoming claims efficiently, insuring compliance with company policies.
- Collaborated with various departments to expedite claim resolution and improve client satisfaction.
- Utilized claims management software to record, track, and analyze claim data for accuracy.
- Conducted thorough investigations to validate claim details and determine appropriate coverage.
General Merchandise Department Manager
Target
Tempe, AZ
07.2018 - 03.2024
- Developed and implemented training programs for team members to improve operational efficiency.
- Collaborated with cross-functional teams to optimize inventory management processes and reduce stock discrepancies.
- Conducted regular department audits, identifying areas of improvement, and implementing corrective actions.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Improved departmental procedures that led to smoother operations and elevated productivity levels.
Education
High School Diploma -
Wheatridge High School
Wheat Ridge, CO05-2019
Skills
- Claims Investigation
- Policy Interpretation
- Exposure Analysis
- Costumer Service
- Critical Thinking
- Attention to Detail
- Verbal Communication
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Material Damage Auto Claims Specialist
National General Insurance Company
11.2025 - Current
Express Claims Associate
State Farm
03.2024 - 11.2025
General Merchandise Department Manager
Target
07.2018 - 03.2024
High School Diploma -
Wheatridge High School