Azucena Gomez
Montebello,California
Summary
Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards. Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Laundry and Housekeeping Attendant
Home 2 Suite Hotel
Montebello, CA
09.2018 - Current
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents
- Cleaned the laundry room and equipment regularly according to safety standards
- Performed routine maintenance tasks on washers, dryers and other related equipment
- Inspected linen for tears or stains and treated them accordingly
- Assisted with additional housekeeping tasks during staffing shortages
- Kept work area neat, clean and organized at all times
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature
- Stocked shelves with freshly laundered items in an orderly fashion
- Operated washing machines, dryers, extractors, and other laundry equipment.
Customer Service Associate Cashier
El Super Market
Los Angeles, CA
06.2016 - 08.2018
- Informed customers about product pricing and answered questions regarding products and services available in the store
- Operated cash registers to process payments for goods and services
- Processed credit card transactions accurately and efficiently
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documents
- Verified that all coupons were valid prior to processing them into the system
- Offered suggestions for additional items that would complement customer's order selections
- Stocked shelves with fresh items daily
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Checked signage and pricing to verify accurate displays on counters and in cases
- Trained new employees on proper handling of food, safety protocols, and customer service techniques
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Deli Clerk
El Super Market
Los Angeles
06.2016 - 08.2018
- Assisted customers with selecting products from the deli case or menu board
- Provided customers with fresh product and correct portion size to minimize shrink
- Checked signage and pricing to verify accurate displays on counters and in cases
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery
- Documented and entered special orders for event catering and party trays
- Followed recipes and customer requests to prepare meals
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Education
Bell Senior High School
Bell, CASkills
- Chemicals Handling
- Customer Service-Focused
- Safety Monitoring
- Supply Inventory Management
- Guest Relations
- Storage Organization
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Stain Removal
Timeline
Laundry and Housekeeping Attendant
Home 2 Suite Hotel
09.2018 - Current
Customer Service Associate Cashier
El Super Market
06.2016 - 08.2018
Deli Clerk
El Super Market
06.2016 - 08.2018
Bell Senior High School