Azucena Mendez
El Paso,TX
Summary
Proven team player with a track record of enhancing customer satisfaction at Alorica through exceptional service and problem-solving skills. Fluent in Spanish, adept at clear communication, and skilled in computer applications. Demonstrated ability to quickly master tasks, contributing to team success and efficiency.
Overview
5
5
years of professional experience
Work History
Team Member
Whataburger
03.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
At&t Representative
Alorica
10.2018 - 01.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Intern
Opportunity Center
01.2017 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate Of Applied Science - Social Work
El Paso Community College
El Paso, TX12.2019
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Following Instructions
- Computer Skills
- FLUENT IN Spanish
Timeline
Team Member
Whataburger
03.2021 - 04.2022
At&t Representative
Alorica
10.2018 - 01.2020
Intern
Opportunity Center
01.2017 - 12.2019
Associate Of Applied Science - Social Work
El Paso Community College
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