Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards/Nominations
Timeline
Generic

Azucena Ordonez

Bryan,TX

Summary

Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patients anxiety. Committed to maintaining highest standards of safety and quality control and providing outstanding patient care.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Laboratory Technician

Camino Health Center
01.2019 - 06.2025
  • Collected blood samples using vacutainer tubes, tourniquets butterfly needles and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear of anxiety and optimize cooperation.
  • Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
  • Protected patients by following infection control, sharp disposal and biohazardous waste disposal procedures.
  • Executed billing tasks and recorded information in company database.
  • Validated blood and specimen collection orders, alerted nurses or physicians of any blood order discrepancies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Completed data entry tasks with accuracy and efficiency.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.

Primary Care Team Lead

Camino Health Center
06.2015 - 12.2018
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety developed training manual to use for reference.
  • Enhanced patient outcomes by providing knowledgeable education and procedures, medications and other physician instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Carried out day-to-day duties accurately and efficiently.

Medical Assistant

Camino Health Center
06.2002 - 06.2015
  • Obtain patient medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures and care plan instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.

Education

Horizon High School
Dana Point, CA

Phlebotomy Technician-I Diploma -

American Harbor College
Orange, CA
12-2018

Medical Assistant Certificate -

Regional Occupational Program
San Juan Capistrano, CA
01-2002

Skills

  • Excellent external and internal customer service
  • Can work under pressure and multitask
  • Strong team player with positive attitude
  • Problem anticipation and resolution
  • Cleaning and organizing
  • Responding to emergencies
  • Bilingual
  • Energetic
  • Phlebotomy techniques

Accomplishments

  • Contributed to the success of preloading historical information to hundreds of medical records to EHR.
  • Assisted in Health Fairs.
  • In Service Programs.
  • Participant in The Quality Improvement Committee.
  • Case Management for the Every Women Counts Cancer Detection Program.
  • Participant in the Optometry Pilot Development.
  • Trained and led the new Optometry Service.
  • Contributed to the creation of Optometry Workflows.
  • Participant in the Primary Care Team Pilot Development.
  • Contributed to the creation of Laboratory Technician Competency Checklist.
  • Assisted in implementing COVID-19 Testing Workflows.
  • Trained medical staff on performing and processing COVID-19 testing.

Certification

  • Licensed Certified Phlebotomy Technician-I -6/2025
  • Certified BLS, American Heart Association - 3/2024

Languages

Spanish
Full Professional

Awards/Nominations

  • Nominated for all Camino Health Center four core values throughout the years. Dignity, Service, Justice and Excellence.

Timeline

Laboratory Technician

Camino Health Center
01.2019 - 06.2025

Primary Care Team Lead

Camino Health Center
06.2015 - 12.2018

Medical Assistant

Camino Health Center
06.2002 - 06.2015

Horizon High School

Phlebotomy Technician-I Diploma -

American Harbor College

Medical Assistant Certificate -

Regional Occupational Program

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