Azucena Parrazal Cruz
Gastonia,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Lifestyle Auto
06.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Title Clerk
Alta Auto Group
04.2024 - 06.2024
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Handled payments from customers for taxes, registration fees.
- Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
- Scanned documents into electronic filing system according to company procedures.
- Printed copies of documents as needed.
- Investigated lost or missing title requests.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained regular communications with clients to discuss and resolve issues.
- Notified supervisor of possible delays and issues.
Receptionist, BDC Sales
Adams Auto Group
01.2021 - 04.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Textile Worker
America& Effrid
05.2017 - 02.2020
- Tidied work area to create and maintain safe working environment on floor.
- Labeled and packed yarn on carts to prepare for shipment.
- Performed basic maintenance and cleaning processes on spinning machines and related equipment.
- Inspected machines before each shift and reported problems to supervisor.
- Produced high-quality yarn according to customer specifications.
Cashier
Citgo Gas Station
02.2015 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Some College (No Degree) - Nursing
Gaston College
Dallas, NCHigh School Diploma -
Forestview High School
Gastonia, NC06-2012
Skills
- Renewals management
- Local filing requirements knowledge
- Title processing
- Document retrieval surveys
- Temporary tags
- Document Review
- Data Entry
- Multi-line telephone system operation
- Customer Service
- Appointment Scheduling
- Payment Processing
- Telephone and front desk reception
- Basic accounting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Assistant
Lifestyle Auto
06.2024 - 12.2024
Title Clerk
Alta Auto Group
04.2024 - 06.2024
Receptionist, BDC Sales
Adams Auto Group
01.2021 - 04.2023
Textile Worker
America& Effrid
05.2017 - 02.2020
Cashier
Citgo Gas Station
02.2015 - 05.2017
Some College (No Degree) - Nursing
Gaston College
High School Diploma -
Forestview High School
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