Anita Kennedy
Gastonia,NC
Summary
Dynamic customer service professional with extensive experience at Allstate Insurance, excelling in billing management and policy processing. Proven track record in compliance auditing and customer relationship management, consistently exceeding quality standards. Adept at navigating complex systems while maintaining strong analytical skills and fostering positive client interactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Solution Retention
Spectrum
Charlotte, North Carolina
03.2025 - 09.2025
- Addressed customer requests and provided solutions to enhance satisfaction.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Developed functional solutions that resulted in significant cost savings.
Service Representative/ Licensed Agent
Allstate Insurance
Charlotte, N.C
08.2014 - 09.2019
- Assisting customers with billing questions processing policy changes
- Adding, removing and suspending coverages
- Writing new business policy for auto renters and home
- Processing reinstatement, termination
Sr. Data Quality Analyst
Corelogic/ Staffmark Staffing Company
Charlotte, N.C
10.2012 - 10.2013
- Quality Analysts/vendors to ensure mortgage documents are within guidelines for Corelogic and clients
- Correcting major and minor mortgage data quality errors, Quality audit mortgage and ensuring compliance with company and federal guidelines.
- Meet and exceed daily production and quality standards set by Corelogic.
- Excellent analytical and critical thinking skills with a strong diligence, multi-tasks and review and navigate multiple computer systems.
Customer Service Consultant
Lending Tree- Realestate.com /Spherion
Pineville, N.C
08.2008 - 03.2009
- Inbound/Outbound calls assisting customer with their interested in Real Estate throughout the United States
- Gathering personal contact Information from customer, overcoming objective from customer not willing to provide information.
- Providing customer with a brief overview about property that they expressed an interest in.
- Introducing customer to licensed real estate agents through warm transfer
Customer Service Representative
IRMC/First Contact Inc.
Charlotte, N.C
08.2005 - 05.2007
- Assisting customer with utility account issues
- Setup payment agreements, schedule reconnection and disconnection, assisting customer with payment center to make payment, explain billing, assisting irate customer with billing disputes in supervisor gate.
Customer Service Specialist
Sprint pcs
Charlotte, N.C
11.2000 - 11.2003
- Assisting customers with billing issues, educating customer about new products and services
- Activation of new and existing service
- Troubleshooting customer on technology issues
- Educating customer about new plans and up sale of products available
Education
Associate in Medical Office Administration Degree - computer applications software (Microsoft Word, Excel, Access), business communication, and office systems management
Gaston College
Dallas, N.C08.2013
High school Diploma - Jr. R.O.T.C
Ashbrook High School
Gastonia, N.C06.1989
Skills
- Billing management
- Policy processing
- Customer account setup
- Coverage adjustments
- Compliance auditing
- Customer relationship management
References
References are available on request.
Other Experience
Warehouse, light industrial, assembly line, packing for shipping and inspection products.
Certification
NC Licensed Insurance Agent
References
References available upon request.
Timeline
Customer Solution Retention
Spectrum
03.2025 - 09.2025
Service Representative/ Licensed Agent
Allstate Insurance
08.2014 - 09.2019
Sr. Data Quality Analyst
Corelogic/ Staffmark Staffing Company
10.2012 - 10.2013
Customer Service Consultant
Lending Tree- Realestate.com /Spherion
08.2008 - 03.2009
Customer Service Representative
IRMC/First Contact Inc.
08.2005 - 05.2007
Customer Service Specialist
Sprint pcs
11.2000 - 11.2003
Associate in Medical Office Administration Degree - computer applications software (Microsoft Word, Excel, Access), business communication, and office systems management
Gaston College
High school Diploma - Jr. R.O.T.C
Ashbrook High School