Andrew Traugott
Ashland,KY
Summary
Dedicated professional with a strong work ethic, adept at managing change seamlessly. Recognized for approachable and cooperative nature, fostering smooth collaboration. Demonstrates keen focus on precision and detail. Proactively learns and enhances expertise, consistently pursuing opportunities to expand knowledge and quickly grasping new information.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Video Solution Specialist/Customer Retention Specialist
ATT/DIRECT TV
Grayson, KY
02.2020 - Current
- Consistently surpassed monthly performance goals by leading and participating in team meetings to discuss new policies and systems.
- Addressed customer concerns, offering effective solutions and explanations.
- Conducted comprehensive service reviews to minimize callbacks.
- Proficiently handled technical troubleshooting, from basic wiring to advanced tech support for Wi-Fi, cellular phones, and TV services.
- Quickly adapted to and implemented new systems and policies.
Independent Contractor/Handyman
Self Employed
Ashland, KY
04.2014 - 01.2020
- Successfully worked as an independent contractor, focusing on property maintenance and exceeding expectations in home remodels.
- Precisely estimated materials, ensuring smooth project execution and high client satisfaction.
- Proactively communicated with clients to address concerns and ensure their satisfaction.
- Efficiently managed budgets for materials and labor, optimizing resource allocation.
- Skilled in various construction tasks, including plumbing and electrical work, covering troubleshooting, modifications, fixture replacements, and full rough-ins in new construction homes.
Shift Leader
Speedway/Super America
Cattletsburg, KY
02.2009 - 03.2014
- Improved daily sales report accounting for accuracy and efficiency.
- Managed inventory effectively, covering ordering, stocking, auditing, and returns.
- Produced informative sales and accounting reports to guide decision-making.
- Maintained a consistently clean and safe workplace.
- Conducted general maintenance duties for operational efficiency.
- Delegated tasks to team members, ensuring daily goals were achieved collaboratively.
Education
Associate in Applied Science-General Occupational/Technical Studies - Electrical Technology/Industrial Electrician
Ashland Community and Technical College
05.2015
Skills
- Mechanical Knowledge
- Technical Support
- General Maintenance
- Electrical Wiring/Device Troubleshooting and Repair
- Construction
- Electrical Experience
- Plumbing
- Remodeling
- Customer Relationship Management
- Shift management
- Customer service
- Communication skills
Certification
- Electrical Certifications
- Electrician Apprentice
- Electrician Construction
- Electrician Helper I
- Electrician Helper II
- Motor Controls Electrician I
- Motor Controls Electrician II
- Voice and Data Wiring Installer 1
- Driver's License
References
References available upon request.
Timeline
Video Solution Specialist/Customer Retention Specialist
ATT/DIRECT TV
02.2020 - Current
Independent Contractor/Handyman
Self Employed
04.2014 - 01.2020
Shift Leader
Speedway/Super America
02.2009 - 03.2014
Associate in Applied Science-General Occupational/Technical Studies - Electrical Technology/Industrial Electrician
Ashland Community and Technical College
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