Shante Arrington
Kansas City,MO
Summary
I am experienced in customer retention strategies, ensuring high levels of satisfaction and loyalty. Utilizes effective communication and problem-solving abilities to address and resolve issues promptly. Track record of building strong customer relationships and fostering positive service environment.
Overview
14
14
years of professional experience
Work History
Customer Service Retention Specialist/Debt Collection Specialist
Bread Financial
06.2017 - 03.2023
- Participated in ongoing professional development and training sessions to stay current on industry trends and best practices for customer retention strategies.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
- Utilized CRM systems efficiently for accurate record-keeping of client interactions, ensuring seamless follow-ups as needed.
- Increased customer account renewals through proactive account management and personalized offers.
Material Handler
Manpower Temp Agency
12.2014 - 04.2017
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Attached identifying tags to containers to mark with identifying shipping information.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Performed cycle counts and inventory control to accurately track product levels.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Customer Service/Debt Collector
E- Finance Group
09.2013 - 04.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
Payday Loan /Professional Debt Collector
AMG
01.2009 - 01.2011
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Education
High School Diploma -
Hickman Mills High School
Kansas City, MO05.1998
Skills
- Call center experience
- Email Etiquette
- CRM software proficiency
- Telephone Manner
- Retention strategies knowledge
- Customer service experience
- Problem-Solving
- Time Management
- Attention to Detail
- Calm and Professional Under Pressure
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
Timeline
Customer Service Retention Specialist/Debt Collection Specialist
Bread Financial
06.2017 - 03.2023
Material Handler
Manpower Temp Agency
12.2014 - 04.2017
Customer Service/Debt Collector
E- Finance Group
09.2013 - 04.2014
Payday Loan /Professional Debt Collector
AMG
01.2009 - 01.2011
High School Diploma -
Hickman Mills High School
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