Michael Steele
Charlotte,NC
Summary
I'm authorized to work in the US for any employer. i'm experienced in customer service, construction, warehouse and painting. I collaborate well with other team members and willing to help in any capacity to complete jobs. I’m organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. I'm willing to take on added responsibilities to meet team goals. I'm a hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level positions as well. I'm seeking full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I enjoy multitasking and I work well in fast-paced, high-volume environments.
Overview
11
11
years of professional experience
Work History
Customer Service/Debt Collection Specialist
Intel Advantage
Charlotte, NC
08.2023 - Current
- Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
- Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
- Reduced time spent on manual tasks by automating routine processes in the collection management system.
- Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Maximized revenue recovery through thorough investigation of debtor accounts for any discrepancies or errors in billing records.
Construction Worker / Concrete Finisher
Crowders Construction
Charlotte, NC
11.2021 - 02.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Industrial Painter/ Blaster/ Labor Worker
Universal Industrial Painting
Charlotte, NC
12.2020 - 05.2021
- Assisted in the training of new team members, sharing knowledge about best practices for industrial painting applications.
- Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Managed multiple simultaneous projects, prioritizing tasks based on deadlines and resource availability.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Laborer
McGee Brothers
Charlotte, NC
01.2020 - 07.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Observed site safety rules to maximize protections for team members and equipment.
Knitter
Beverly Knits
Charlotte, NC
07.2019 - 10.2019
- Developed innovative techniques to increase knitting speed without sacrificing quality or precision.
- Demonstrated strong attention to detail, resulting in fewer errors and a higher quality end product for clients.
- Ensured all products were free of defects prior shipping by performing thorough visual inspection upon completion.
- Contributed creative ideas during brainstorming sessions for new product lines or design modifications that resulted in increased sales opportunities.
- Consistently met or exceeded daily production goals, contributing to company success and growth.
- Worked closely with other departments for smooth transitions between stages of garment creation and finishing processes.
- Maintained a clean and organized workspace for efficient and accurate knitting performance.
- Troubleshot issues with machines or materials promptly, minimizing delays in production timelines.
- Enhanced product quality by carefully following knitting patterns and specifications.
- Completed knitting projects on schedule, ensuring timely delivery to clients.
Concrete Laborer
SITE WORKS LLC
Charlotte, NC
03.2017 - 02.2018
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Improved job site safety by conducting regular equipment inspections, ensuring proper maintenance and timely repairs.
Food Waiter
Outback Steakhouse
Charlotte, NC
07.2016 - 01.2017
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Customer Service Representative
Iqor
Charlotte, NC
06.2013 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NCSkills
- Goal-Oriented
- Debt Settlement
- Debt recovery
- Persistence
- Legal knowledge
- Dispute Resolution
- Portfolio Management
- Credit Control
- Collections Software
- Payment arrangements
- Patience and Persistence
- Call center experience
- Customer research
- Proficiency in Microsoft
- Teamwork and Collaboration
- Problem-Solving
Timeline
Customer Service/Debt Collection Specialist
Intel Advantage
08.2023 - Current
Construction Worker / Concrete Finisher
Crowders Construction
11.2021 - 02.2022
Industrial Painter/ Blaster/ Labor Worker
Universal Industrial Painting
12.2020 - 05.2021
Laborer
McGee Brothers
01.2020 - 07.2020
Knitter
Beverly Knits
07.2019 - 10.2019
Concrete Laborer
SITE WORKS LLC
03.2017 - 02.2018
Food Waiter
Outback Steakhouse
07.2016 - 01.2017
Customer Service Representative
Iqor
06.2013 - 06.2014
High School Diploma -
South Mecklenburg High School