Hellen Ortega
Old Bridge,NJ
Summary
Dynamic Debt Collection Specialist with a proven track record at Banco Del Pacifico, showcasing expertise in debt recovery and portfolio management. Leveraged negotiation and client relations skills to exceed performance goals, achieving successful settlements and enhancing customer satisfaction. Proficient in Microsoft Office, committed to professional development and compliance standards.
Overview
3
3
years of professional experience
Work History
Debt Collection Specialist
Banco Del Pacifico
08.2023 - 02.2024
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
- Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Achieved performance goals on consistent basis.
Debt Collector Agent
Banco Bolivariano
11.2022 - 08.2023
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
Collections Agent
Banco De Machala
05.2021 - 09.2022
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Collections Agent
Banco Del Austro
12.2020 - 05.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Researched accounts and completed due diligence to resolve collection problems.
- Quantified debtor balances to avoid late payments and bad credit.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Bachelor of Arts - Business Administration
Universidad De Guayaquil
Guayaquil - Ecuador10.2020
Skills
- Goal-Oriented
- Debt Settlement
- Debt recovery
- Persistence
- Portfolio Management
- Call center experience
- Client Relations
- Customer research
- Negotiation
- Attention to Detail
- Proficiency in Microsoft Office
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Debt Collection Specialist
Banco Del Pacifico
08.2023 - 02.2024
Debt Collector Agent
Banco Bolivariano
11.2022 - 08.2023
Collections Agent
Banco De Machala
05.2021 - 09.2022
Collections Agent
Banco Del Austro
12.2020 - 05.2021
Bachelor of Arts - Business Administration
Universidad De Guayaquil
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