Marlon Hull
Elgin,IL
Summary
I bring 20 Years of experience in collections of delinquent debts Credit cards,personal payday loans, government loans. Inbound and outbound as well as face to face negotiations. 5 Years experience In management,training and developing of a competitive team of collectors, vast knowledge of skip tracing tools abilities and effective usage. I have a competitive spirit and a work ethic and task dedication that is infectious to those around me. Knowledge of operating systems and vast industry knowledge.
Overview
22
22
years of professional experience
Work History
Debt Collection Specialist
JP.Morgan Chase Na
10.2024 - Current
- Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
- Entry level Debt collections aided in developing new dept HRT to initiate debt resolution programs for account 3-6 months delinquency (1st party).
- Most recently promoted to Business portfolio addressing consumer concerns in a professional customer service driven environment utilizing debt resolution programs to retain card membership and address delinquent accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
Sales Associate DM
Endurance Warranty
11.2019 - 08.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
Manager
Ceannate Corp.
07.2009 - 06.2019
- Performed daily reviews assessing each employee's performance and developed improvement plans
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Oversaw and optimized work of 9-12 DRS's performing high-quality debt resolution work
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Collections Specialist
Blatt Hasenmiller, Liebsker and Moore Llc
06.2007 - 07.2009
- Negotiated to collect balance in full
- Created documents for court such as affidavits, modifications and forbearance agreements
- Processed payments and applied to customer balances
- Discussed options with delinquent clients in terms of proposed solutions
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Specialist
Payday loan services
08.2007 - 06.2009
- Helped clients plan payoff plans for various types of loans, payday, and title loans
- Discussed options with delinquent clients in terms of proposed solutions for distressed payday And title loans
- Applied training and persuasive communication strategies to overcome objections
- Worked in call center environment handling manual and automatically dialed outbound calls
Collections Specialist
Arrow financial services
06.2003 - 07.2007
- Used probing techniques to determine debtors' reasons for delinquency
- Handled 300+ outbound and inbound calls daily with goal of collecting owed debt
- Negotiated to collect balance in full
- Achieved performance goals on consistent basis
- Trained new team members on scripts, company services and performance strategies and provided mentoring
Education
No - Computer Science
Chicago State University
Chicago, IL09.1998
High School Diploma - Business and Managerial Economics
Englewood Technical Preparatory Academy
Chicago, IL09.1996
Skills
- Verbal and written communication
- Financial management
- Staff management
- Operations management
- Data collection and analysis
- Negotiation
- Strong interpersonal skills
- MS Office Suite
- Credit card transactions
- Goal-oriented
- Microsoft Excel software
Timeline
Debt Collection Specialist
JP.Morgan Chase Na
10.2024 - Current
Sales Associate DM
Endurance Warranty
11.2019 - 08.2023
Manager
Ceannate Corp.
07.2009 - 06.2019
Collections Specialist
Payday loan services
08.2007 - 06.2009
Collections Specialist
Blatt Hasenmiller, Liebsker and Moore Llc
06.2007 - 07.2009
Collections Specialist
Arrow financial services
06.2003 - 07.2007
No - Computer Science
Chicago State University
High School Diploma - Business and Managerial Economics
Englewood Technical Preparatory Academy
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