Tacara Rodel
Katy,TX
Summary
Results-driven Debt Collection Specialist with a proven track record at ConServe, excelling in debt recovery and negotiation. Demonstrated persistence and effective communication skills, successfully increasing recovered funds through strategic skip tracing. Adept at managing client relations and resolving disputes, ensuring compliance and enhancing overall financial performance.
Overview
9
9
years of professional experience
Work History
Debt Collection Specialist
ConServe
Katy, TX
05.2025 - Current
- Managed inbound and outbound communications to facilitate debt recovery processes.
- Analyzed account information to determine payment capabilities and negotiate repayment plans.
- Documented interactions and updates in CRM systems to maintain accurate records of accounts.
- Coordinated with clients to resolve disputes and establish mutually beneficial payment solutions.
- Conducted skip tracing to locate individuals for effective collection efforts, enhancing overall efficiency.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
COLLECTIONS/Senior Accounts Receivable Clerk
Waste Pro
Bradenton, FL
11.2023 - 04.2025
- Processed and recorded customer payments using advanced accounting software.
- Reconciled accounts receivable transactions to ensure accuracy and compliance.
- Assisted in resolving billing discrepancies and responding to customer inquiries effectively.
- Collaborated with cross-functional teams to streamline invoicing procedures and reduce processing time.
- Maintained accurate financial records, contributing to timely month-end closings.
- Supported audit preparations by organizing documentation and providing detailed reports.
- Trained new team members on accounts receivable processes and best practices.
- Minimized bad debt write-offs through vigilant credit checks, setting appropriate credit limits, and closely monitoring high-risk accounts.
- Supported company growth by maintaining a high level of accuracy in processing high-volume invoicing for expanding client base.
- Supported continuous improvement efforts by participating in process review meetings and offering insights for potential enhancements to departmental workflows.
- Maintained accurate financial records through thorough reconciliation of customer accounts and bank deposits.
- Collaborated with sales team to resolve billing discrepancies, ensuring timely invoice adjustments and customer satisfaction.
- Negotiated favorable repayment terms with delinquent accounts, protecting the company''s financial interests while preserving ongoing business relationships.
- Demonstrated commitment to professional development by attending industry conferences, staying current on accounting trends, and pursuing relevant certifications to ensure continued expertise in accounts receivable management.
- Reduced overdue payments by diligently monitoring aging accounts and promptly sending payment reminders.
- Expedited month-end closing procedures by accurately posting transactions and preparing detailed reports for management review.
- Developed strong client relationships through effective communication, resulting in prompt payments and reduced delinquencies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using [Software].
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Collections Account Manager
Millennium Staffing Services
Sarasota, FL
01.2019 - 04.2019
- Managed collections process for overdue accounts, ensuring timely follow-up and resolution.
- Resolved customer inquiries regarding billing discrepancies and payment arrangements promptly.
- Collaborated with team members to streamline collection procedures and improve efficiency.
- Assisted in developing communication strategies for outreach to high-risk accounts.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
Data Entry Auditor
Capgemini
Sarasota, FL
10.2017 - 12.2018
- Conducted thorough audits of data entries to ensure accuracy and compliance with established standards.
- Identified discrepancies in data sets and collaborated with teams to facilitate timely resolutions.
- Utilized advanced spreadsheet tools to analyze data trends and support operational efficiency.
- Reviewed documentation for completeness, ensuring all necessary information was captured accurately.
- Assisted in training new staff on data entry protocols and auditing procedures to maintain consistency.
- Developed streamlined processes for data validation, enhancing workflow efficiency within the team.
- Supported implementation of quality control measures that enhanced overall data integrity across platforms.
- Conducted regular reviews of system entries, swiftly addressing any inaccuracies or inconsistencies found.
- Identified discrepancies in records, rectifying errors to maintain accurate database systems.
- Assisted management in identifying areas for improvement within the data entry process, leading to increased productivity levels.
- Improved data accuracy by meticulously reviewing and verifying entered information.
- Demonstrated adaptability by effectively managing multiple projects simultaneously while maintaining attention to detail and accuracy in all aspects of work performed.
- Collaborated with data entry team to streamline workflows and ensure high-quality results.
- Reduced error rates by implementing comprehensive training programs for new hires.
- Developed strong relationships with cross-functional teams to facilitate a collaborative approach to problem-solving in matters related to data entry quality control.
- Audited data to verify accuracy, quality and compliance audits with standards.
- Maintained audit documentation, identified issues and individuals involved and noted corrective actions taken.
- Articulated audit findings through audit reports written for specific audiences.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Manager
Walmart
Bradenton, FL
06.2016 - 07.2017
- Enhanced customer satisfaction through effective resolution of inquiries and complaints.
- Developed training materials to improve team performance and service delivery.
- Implemented feedback mechanisms to streamline operations and enhance customer experience.
- Analyzed service trends to identify areas for process improvement and efficiency gains.
- Mentored staff in best practices for handling complex customer interactions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
High School Diploma -
ACADEMY OF APPLIED TRAINING
Sarasota, FL06-2000
Skills
- Goal oriented
- Debt settlement
- Debt recovery
- Persistence
- Dispute resolution
- Skip tracing
- Payment arrangements
- Collections software
- Patience and persistence
- Call center experience
- Stress tolerance
- Client relations
- Complex Problem-solving
- Customer research
- Proficiency in MICRO SOFT EXCEL WORD POWER POINT TEAMS
- Negotiation
- Account management
- Payment acceptance
- Collections best practices
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Updating customer accounts
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Data entry skills
- Microsoft office
- Documentation skills
- Negotiation and resolution
Timeline
Debt Collection Specialist
ConServe
05.2025 - Current
COLLECTIONS/Senior Accounts Receivable Clerk
Waste Pro
11.2023 - 04.2025
Collections Account Manager
Millennium Staffing Services
01.2019 - 04.2019
Data Entry Auditor
Capgemini
10.2017 - 12.2018
Customer Service Manager
Walmart
06.2016 - 07.2017
High School Diploma -
ACADEMY OF APPLIED TRAINING