Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Broussard

Albuquerque

Summary

Results-driven Debt Collection Specialist with proven success at Spring Oaks Capital, LLC, maximizing revenue recovery through effective negotiation and problem-solving skills. Demonstrated persistence and assertiveness in reducing delinquency rates while maintaining professionalism. Skilled in developing payment arrangements and ensuring compliance with confidentiality policies.

Mother and Wife to an amazing daughter and husband.

Overview

4
4
years of professional experience

Work History

Debt Collection Specialist

Spring Oaks Capital, LLC
03.2025 - Current
  • Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
  • Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
  • Maximized revenue recovery through thorough investigation of debtor accounts for any discrepancies or errors in billing records.
  • Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Telephone Interviewer

NORC at the University of Chicago
09.2023 - 08.2024
  • Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
  • Gathered data and insights from participants during telephone interviews.
  • Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
  • Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.

Clerical Associate

Remington College - Lafayette Campus
06.2021 - 11.2022
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Developed correspondence letters, memos, and emails.

Education

Associate of Arts - Medical Coding And Billing

Remington College
Lafayette, LA
01-2022

Skills

  • Goal oriented
  • Debt settlement
  • Debt recovery
  • Persistence
  • Documentation
  • Assertiveness
  • Payment arrangements
  • Patience and persistence
  • Call center experience
  • Stress tolerance
  • Complex Problem-solving
  • Negotiation
  • Account management
  • Persuasion strategies
  • Payment plan development
  • Problem-solving

Timeline

Debt Collection Specialist

Spring Oaks Capital, LLC
03.2025 - Current

Telephone Interviewer

NORC at the University of Chicago
09.2023 - 08.2024

Clerical Associate

Remington College - Lafayette Campus
06.2021 - 11.2022

Associate of Arts - Medical Coding And Billing

Remington College

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