Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angelina Picton

Dublin,PA

Summary

Dynamic Audit Associate candidate with over 5 years of experience in consumer banking and loan operations, eager to leverage expertise in customer service and support to enhance team performance at RKL LLC. Proven ability to navigate complex regulations and operational processes, ensuring compliance and efficiency. Committed to professional growth and development within the audit field, with a strong desire to contribute positively to departmental relationships and overall organizational success. Prepared to bring a proactive approach and a keen eye for detail to drive impactful results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Debt Collection Specialist

Univest Bank
09.2022 - Current
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
  • Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.
  • Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
  • Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
  • Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
  • Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
  • Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
  • Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
  • Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
  • Collected on delinquent accounts to reduce overdue balances.
  • Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Sales Service Representative, Hilltown FSC

Univest Bank & Trust Co
12.2019 - Current
  • Cross-trained in sales and service, teller and head teller responsibilities, and managerial tasks such as preparing and delivering monthly reports and reviews
  • Responsible for opening consumer and business accounts, establishing and maintaining relationships and remaining a point of contact for customers working with my team and our integrated partners (insurance, investments, mortgages, etc.)
  • Responsible for coaching staff in daily meetings and providing additional training and support as needed
  • Provide assistance in any aspect of office operations as needed
  • Notary Public
  • Medallion Certified
  • American Bankers Association Certified

Education

Pennridge High School
Perkasie, PA

Skills

  • Goal oriented
  • Persistence
  • Bankruptcy laws
  • Complex Problem-solving
  • Account management
  • Case investigation
  • Payment plan development
  • Investigation due diligence

Accomplishments

  • Obtained Notary and Medallion in 2022
  • Completed ABA class in 2022

Certification

  • Completed Excel Levels 1-3 training in 2023
  • Completed Skill Builder Certification in 2024
  • Completed Women’s Leadership in 2024
  • Completed Supervisor Certification in 2025
  • Currently enrolled in Leadership Certification training

Timeline

Debt Collection Specialist

Univest Bank
09.2022 - Current

Sales Service Representative, Hilltown FSC

Univest Bank & Trust Co
12.2019 - Current

Pennridge High School

Similar Profiles

CREATE PROFILE