BRIANNA AMOS
Summary
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Debt Collection Specialist
FMA Alliance
Houston, TX
04.2022 - Current
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Advised customers of necessary actions and strategies for debt repayment.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Processed payments over phone and set up recurring drafts.
Lead Pawnbroker
Cash America
Houston, TX
09.2020 - 10.2021
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Valued items according to current market conditions and negotiated with customers regarding prices.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Evaluated item quality and value to determine correct offer amounts.
- Performed reviews of aging loans to identify merchandise ready for sale.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Education
High School Diploma -
North Forest High School
Houston, TX06.2018
Skills
- Goal-Oriented
- Customer research
- Negotiation
- Performance Improvements
- Following conversation scripts
- Client Relations
- Call center background
Accomplishments
- Promoted from frontline outbound agent to inbound business lending, in less than 12-months.
Timeline
Debt Collection Specialist
FMA Alliance
04.2022 - Current
Lead Pawnbroker
Cash America
09.2020 - 10.2021
High School Diploma -
North Forest High School
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