Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
SoftwareEngineer
Amanda Young

Amanda Young

Cookeville,TN

Summary

Experienced Customer Service professional with over ten years of experience in applying strong communication and critical thinking skills. Motivated to maximize customer satisfaction and to contribute to the success of the organization.

Overview

12
12
years of professional experience

Work History

Debt Collection Specialist

Fox Collection Center
10.2021 - 12.2023
  • Operated multiple software programs at once
  • Collected debt for multiple clients by negotiating and scheduling payment arrangements
  • Provided accurate notations on accounts worked
  • Adhered to all debt collection regulations.

Customer Service Representative

Qualfon
04.2021 - 10.2021
  • Determined eligibility of coverage by reviewing service agreements requirements
  • Dispatched service providers for home and appliance repair
  • Resolved conflicts between customers and service providers
  • Provided accurate notations on accounts worked.

Customer Service Representative

Nissan
02.2020 - 04.2021
  • Communicated effectively with incoming calls and internet leads
  • Scheduled and confirmed appointments
  • Used multiple line phone system
  • Used multiple computer programs
  • Resolved customer issues.

Cycle Count Auditor

Academy Sports
07.2017 - 12.2019
  • Audited inbound and outbound store containers
  • Audited product location with RF gun
  • Operated multiple PIT equipment
  • Completed online orders.

Alarm Operator

Net Alert Monitoring Corporation
04.2012 - 01.2014
  • Answered security, fire, and medical emergency alarms with a high level of accuracy and time-sensitive efficiency
  • Data entry.

Education

Kaplan University
01.2016

Skills

  • Navigate multiple computer programs
  • Inbound/Outbound call center experience
  • Assertive collections and negotiations
  • Strong customer service and problem-solving skills
  • Customer service
  • Debt Recovery
  • Dispute Resolution
  • Critical thinking
  • Interpersonal skills
  • Call Center Experience
  • Payment Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement

Timeline

Debt Collection Specialist

Fox Collection Center
10.2021 - 12.2023

Customer Service Representative

Qualfon
04.2021 - 10.2021

Customer Service Representative

Nissan
02.2020 - 04.2021

Cycle Count Auditor

Academy Sports
07.2017 - 12.2019

Alarm Operator

Net Alert Monitoring Corporation
04.2012 - 01.2014

Kaplan University

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Amanda Young