Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Debt Collection Specialist
CBE Companies
2021.03 - Current
Process and analyze 30+ exception cases per week quickly and accurately
Communicate complex issues in an easily understandable way to customers both verbally and in writing
Perform 50+ daily outbound calls to customers and other financial institutions
Answer incoming calls in order to reduce customer complaints and maintain 90% customer satisfaction
Collect past due balances, make payment arrangements, post payments, and finalize settlements in a timely manner.
Debt Collection Specialist
SWC Group
2016.08 - 2021.02
Researched billing errors and discrepancies to initiate corrective action.
Documented customer payment interactions and account statuses for future reference.
Developed and documented collection procedures and policies to comply with government regulations.
Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
Maintained accurate records of customer accounts, payments and payment plans.
Worked with customer to create debt repayment plan based on current financial condition.
Education
High school diploma -
Longview High School
Longview, TX
05.2011
Skills
Collection management (5 years)
Customer service (10+ years)
Problem solving (10+ years)
Goal oriented (10+ years)
Sales
Negotiation
Typing
Salesforce
Order entry
Conflict management
Telecommunication
Analysis skills
Fraud prevention and detection
Oracle
Clerical experience
Data analysis skills
Microsoft Excel
Computer skills
Time management
Marketing
Microsoft Word
Business development
Microsoft Powerpoint
Organizational Skills
Risk Management
Relationship Building
Timeline
Debt Collection Specialist
CBE Companies
2021.03 - Current
Debt Collection Specialist
SWC Group
2016.08 - 2021.02
High school diploma -
Longview High School
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