Vanessa L. Hernandez
Miami
Summary
Experienced customer service and collections professional with a background in account resolution, client support, and high-volume communication. Skilled in handling sensitive information, resolving billing issues, and maintaining accurate records. Strong problem-solving abilities and ability to work in fast-paced environments. Bilingual in English and Spanish.
Overview
2027
2027
years of professional experience
Work History
Debt Collection Specialist
Parallon HCA Healthcare
Miami, FL
2025 - Current
- Contact patients regarding outstanding medical balances
- Set up payment arrangements and assist with account resolution
- Review account information to identify and help resolve billing issues
- Maintain accurate records while following HIPAA compliance standards
- Support billing department goals by reducing unpaid accounts
- Maintained accurate records of all interactions with patients in compliance with regulatory guidelines.
Travel Agent
Atlantic Travel
Miami, FL
2020 - 2025
- Booked flights, hotels, and travel arrangements for clients
- Updated and adjusted travel plans based on client needs
- Resolved scheduling issues and travel disruptions
- Assisted clients with travel rewards and mileage usage
- Communicated with clients to ensure smooth travel experiences
- Assisted in marketing initiatives to promote special travel packages and services offered by the agency.
Passenger Service Agent
Triangle Services- Copa Airlines
Miami, FL
2018 - 2019
- Assisted passengers at check-in and boarding gates
- Verified travel documents, tickets, and baggage compliance
- Provided flight updates during delays and schedule changes
- Coordinated with airline staff and airport authorities
- Supported daily airport operations and passenger flow
Front Desk Associate
Elements Massage
Miami, FL
2016 - 2018
- Managed front desk scheduling and customer service operations
- Promoted spa services and retail products
- Maintained inventory of supplies and office materials
- Processed transactions and assisted with daily revenue balancing
- Trained new employees on front desk procedures
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
Education
Florida International University
Miami, FLJohn A Ferguson Senior High School
Miami, FL2010
Skills
- Patient Account Resolution
- Debt Collection & Payment Negotiation
- Customer Relationship Management
- Conflict Resolution
- High-Volume Communication
- Billing & Account Support
- Data Entry & Records Management
- Microsoft Excel (Basic–Intermediate)
- Microsoft Word & Outlook
- Time Management & Organization
- Problem Solving Under Pressure
- Bilingual: English & Spanish
Timeline
Debt Collection Specialist
Parallon HCA Healthcare
2025 - Current
Travel Agent
Atlantic Travel
2020 - 2025
Passenger Service Agent
Triangle Services- Copa Airlines
2018 - 2019
Front Desk Associate
Elements Massage
2016 - 2018
Florida International University
John A Ferguson Senior High School