Maura Binkley
Bear,DE
Summary
Results-driven Debt Collection Specialist with proven success at Phillips and Cohen Associates and also with Sallie Mae in negotiating payment arrangements and maximizing recovery outcomes. Skilled in conflict resolution and financial account analysis, I excel in fostering client relations and achieving compliance with regulations, ensuring ethical recovery practices while enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Debt Collection Specialist
Phillips and Cohen Associates
Wilmington, DE
02.2023 - 10.2025
- Managed sensitive inbound and outbound communications with consumers regarding delinquent and charged-off accounts while adhering to FDCPA and state regulations.
- Negotiated payment arrangements and settlements based on consumers’ financial circumstances and PCA’s ethical recovery standards.
- Conducted thorough account reviews to determine appropriate resolution strategies and maximize recovery outcomes.
Student Loan Collections Specialist
Sallie Mae
New Castle, DE
09.2019 - 12.2022
- Managed collections processes for delinquent accounts, ensuring compliance with company policies.
- Reviewed account statuses and initiated contact with borrowers to negotiate repayment plans.
- Utilized CRM software to document interactions and track account progress effectively.
- Collaborated with internal teams to resolve customer inquiries and streamline processes.
Security Officer
Securitas Security Services
02.2022 - 09.2022
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify and address potential security risks efficiently.
- Responded promptly to alarms and incidents, coordinating with emergency services as necessary.
- Prepared detailed reports on security activities, incidents, and observations for management review.
Server / Host
Red Lobster
Dover, DE
09.2021 - 01.2022
- Provided prompt and efficient service to guests, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
- Maintained cleanliness and organization of dining area, adhering to safety standards.
- Assisted in training new team members on menu items and service protocols.
Education
Bachelor of Science - Criminal Justice
Wesley College
Dover, DE05.2019
High School Diploma -
St. Marks High School
Wilmington, DE05.2014
Skills
- Debt Collection & Recovery
- Account Resolution & Negotiation
- Payment Plan & Settlement Negotiation
- Customer Service & Client Relations
- Conflict Resolution & De-escalation
- Financial Account Analysis
- Portfolio Management
Accomplishments
4 Year College Basketball Player
Timeline
Debt Collection Specialist
Phillips and Cohen Associates
02.2023 - 10.2025
Security Officer
Securitas Security Services
02.2022 - 09.2022
Server / Host
Red Lobster
09.2021 - 01.2022
Student Loan Collections Specialist
Sallie Mae
09.2019 - 12.2022
Bachelor of Science - Criminal Justice
Wesley College
High School Diploma -
St. Marks High School