Azucena Rivera
Columbus ,Ohio
Summary
Dynamic professional with experience at Cigna, excelling in insurance verification and enhancing patient satisfaction. Proven ability in data entry and meticulous attention to detail, ensuring accurate records and efficient processes. Bilingual communicator skilled in building professional relationships, adept at resolving complex inquiries swiftly and effectively.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Administration Clerk
Lyneer Staffing
Grove City, OH
08.2023 - Current
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
Insurance Verification Specialist
Cigna
Columbus
01.2018 - 08.2023
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Bilingual Customer Service Representative
Bread Financial
Columbus
05.2014 - 03.2017
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Skills
- Data entry proficiency
- Paperwork and documentation
- Scheduling appointments
- Professional relationship building
- Patient confidentiality
- Attention to detail
Timeline
Administration Clerk
Lyneer Staffing
08.2023 - Current
Insurance Verification Specialist
Cigna
01.2018 - 08.2023
Bilingual Customer Service Representative
Bread Financial
05.2014 - 03.2017