Azucena Sanchez
Bound Brook,New Jersey
Summary
Trained in all areas of cashiering and Retail customer service skilled at H1Couraging others and dneloping rapport. Effective COf'M'M,micaUon skllls. Both written and verbal. Demonstrated accuracy, attention to detail and ability to wort well in team environment.
Overview
9
9
years of professional experience
Work History
Receptionist/Clerk/Accounting Clerk
Open Road of Volkswagen
07.2019 - 01.2021
- Answering and screening incoming calls
- Handle and redirect customers queries, take and distribute messages, and manage all visitors
- Providing outstanding service to the customer
- Creating a friendly/positive impression at the checkout reviewing work done to the vehicle to ensure full satisfaction
- Answering all customers questions and serving them with proper information as well as the store policies and procedures
- Entering sales and service tickets to the account department as well closing the day numbers of sales for each work day
- Serve as backup to the sales department cashier
- Assist the General Manager with various clerical duties as needed
Cashiering Specialist
Victoria's Secret
12.2016 - 01.2020
- Fulfilled all retail clerk duties in a high-end sales outlet
- Handled customers services including POS, sales and inventory management
- Maintained high-level product knowledge
- Received 95% positive marks for conveying product features and benefits, as reported in customer surveys
- Built customer loyalty through fostering stronger relationships
- Used expert level of communication skills to zero in on true customer needs
Technical Assistant
Chuck E. Cheese
05.2012 - 09.2016
- Installed, inspected and tested gaming electronic devices hardware
- Ordering electronic devices and hardware parts from outside vendors
- Identified all malfunctions, troubleshoot and performed necessary repairs of electronic gaming devices and equipment as required
- Performed necessary preventive maintenance of electronic gaming devices as required
- Observed all safety regulations in performance of the assigned duties and reports unsafe conditions to the manager on duty
- Performed duties of an assistant technician as necessary, to ensure maximum performance of all video games on the floor
- Performed the technician manager duties when he/she was absent
Education
HIGH SCHOOL DIPLOMA -
North Plainfield high school
North Plainfield, NJ06.2010
Skills
- Square
- ShopifyPOS
- Customer service
- Sales
- Inventory assistance
- Multiline phone system
- Office operations
- Speak English/Spanish
- Faster Learner
- Cash Register
- Merchandise and stockings
- Organized
- Proactive
- Energetic self-starter
- Visual merchandising
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Clerk/Accounting Clerk
Open Road of Volkswagen
07.2019 - 01.2021
Cashiering Specialist
Victoria's Secret
12.2016 - 01.2020
Technical Assistant
Chuck E. Cheese
05.2012 - 09.2016
HIGH SCHOOL DIPLOMA -
North Plainfield high school
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