Azuka Ukor
Tempe,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Transportation Specialist
Amazon.com, Inc. Or Its Affiliates
Tempe, AZ
01.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
- Coached drivers on policies and procedures of various Fulfillment Centers.
- Received multiple accolades from leadership for reaching 100% on seal compliance.
- Maintained week-over-week record of 32 transactions per hour vs. goal of 19, 170% to plan.
Logistics Specialist
Amazon.com, Inc. Or Its Affiliates
Tempe, AZ
04.2022 - 12.2022
- Tracked and managed movement of staff and product for 4 delivery stations
- Assisted with operation, creation and development of various programs to be distributed to all delivery stations within North American region
- Established and maintained relationships with staff in delivery stations
- Utilized various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with delivery stations to optimize flow by providing meaningful recommendations
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Central Operations Associate
Amazon.com, Inc. Or Its Affiliates
Tempe, AZ
07.2021 - 04.2022
- Improved quality performance for PLS by 93%, resulting in recognition from management for exceeding quality expectations
- Validated 3,307 addresses during AU Pilot, saving Amazon $ 16, 535
- Assisted drivers with completing their routes by manually marking packages as delivered and geofencing
- Collected most recent information for residential and commercial addresses in order to update building manifest
- Coordinated rescues for drivers that were behind schedule to ensure that all packages get delivered.
Representative
Prescott & Associates
08.2020 - 12.2020
- Performed cold-calling and follow-ups with leads to secure new revenue
- Initiated effective sales techniques and drove product sales to over $1,800
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
Education
High School Diploma -
Glendale High School
Glendale, CA06.2019
Skills
- Data analysis
- Problem-solving
- Teamwork and Collaboration
- Customer Service
- Analytical Thinking
- Operational Support
Timeline
Transportation Specialist
Amazon.com, Inc. Or Its Affiliates
01.2023 - Current
Logistics Specialist
Amazon.com, Inc. Or Its Affiliates
04.2022 - 12.2022
Central Operations Associate
Amazon.com, Inc. Or Its Affiliates
07.2021 - 04.2022
Representative
Prescott & Associates
08.2020 - 12.2020
High School Diploma -
Glendale High School
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