Azul Gonzalez
Summary
Dedicated member of JROTC for three years, achieving the rank of Deputy Commander in addition of a 4.0 unweighted GPA recipient. Successfully planned, scheduled, and supervised the work of four cadets. Implemented comprehensive training programs for over 100 new recruits and established/enforced employee performance policies. Diligently completed mid-term progress report cards to effectively communicate student strengths and areas for improvement to students and parents. Collaborated with staff members and teachers to design personalized education plans and modify lessons/curriculum for diverse learners. Currently pursuing studies in MTA and HTML to expand knowledge base. Completed digital information class with comprehensive training in Microsoft applications. Proficient in e-documents and eager to acquire new data capture information. Possess excellent time management skills, meticulous attention to detail, and strong critical thinking abilities. Future plans include attending college and pursuing Real Estate investing along side with achieving to become a Loan Officer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Hollerbach's Willow Tree Cafe
01.2023 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Enforced policies and procedures to increase efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Beauty Advisor and Assistant Lead Tasker
Ulta Beauty
07.2022 - 05.2023
- Processed payments, entering sales in register for prompt customer service
- Built customer loyalty and retention by delivering excellent shopping experiences
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Arranged merchandise to present visually appealing displays and attract clientele
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Met sales goals, supporting organizational health through consistent and reliable service
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Assistant Lead Cashier
The Home Depot
02.2021 - 07.2021
- Quickly and accurately counted drawers at start and end of each shift
- Helped customers complete purchases, locate items and join reward programs
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs
- Monitored self-checkout systems and provided assistance or intervention where required
- Communicated with customers and team members to solve problems
- Trained team members on cash register operation and cash handling
- Operated POS cash register and equipment to collect payments
- Increased customer loyalty and retention
- Assisted customers by answering questions and fulfilling requests
- Analyzed purchases for signs of fraud
Education
High School Diploma -
Deland High School
Deland, Florida01.2022
Skills
- Guest relations
- Customer service
- Critical thinking
- Computer proficiency
- Document translation
- Customer satisfaction measurement
- Fluent bilingualism
- Time management
- Verbal and written communication
- Work ethic and integrity
- Documentation review
Languages
Spanish
English
Portuguese
Certification
Small Business and Entrepreneurship
Timeline
Hospitality Worker
Hollerbach's Willow Tree Cafe
01.2023 - Current
Beauty Advisor and Assistant Lead Tasker
Ulta Beauty
07.2022 - 05.2023
Assistant Lead Cashier
The Home Depot
02.2021 - 07.2021
Small Business and Entrepreneurship
High School Diploma -
Deland High School
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