Azure Cardenas
North Las Vegas,NV
Summary
Customer-focused Customer Associate with a track record of high productivity and efficiency. Expert in effective communication, problem-solving, and time management. Excels in environments that require strong interpersonal abilities, active listening, and empathy to enhance customer satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Associate
BioPlus Specialty Pharmacy
Las Vegas, NV
04.2024 - Current
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Inputted data into computer systems for tracking purposes.
Area Supervisor
Ross Dress for Less
Las Vegas, NV
03.2023 - 09.2024
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
Pharmacy Technician
Walgreen's Pharmacy
Las Vegas, NV
11.2023 - 05.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
Customer Service Supervisor
Kohls Department Store
Las Vegas, NV
05.2015 - 03.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer issues with patience and understanding.
- Maintained up-to-date knowledge of changes in products or services offered by the company.
Education
Associate of Applied Science - Pharmacy
Northwest Career College
Las Vegas, NV10-2023
Associate of Applied Science - Business Management
College of Southern Nevada
Las Vegas, NV06-2017
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06-2014
Skills
- Customer service
- Active learning
- Goal-Oriented
- Call documentation
- Order processing
- De-escalation techniques
- Phone Etiquette
- Understanding Customer Needs
- Remote office availability
- Calm and professional under pressure
Contact
North Las Vegas, NV 89031
Certification
- Certified Pharmacy Technician
Education and Training
other,Las Vegas, NV,other,Las Vegas, NV
Personal Information
Title:
References
References available upon request.
Timeline
Pharmacy Customer Associate
BioPlus Specialty Pharmacy
04.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
11.2023 - 05.2024
Area Supervisor
Ross Dress for Less
03.2023 - 09.2024
Customer Service Supervisor
Kohls Department Store
05.2015 - 03.2023
- Certified Pharmacy Technician
Associate of Applied Science - Pharmacy
Northwest Career College
Associate of Applied Science - Business Management
College of Southern Nevada
High School Diploma -
Cimarron Memorial High School
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