John Amaya
Casselberry,FL
Summary
Dynamic professional with a proven track record at BioPlus Specialty Pharmacy, excelling in patient care coordination and customer service. Leveraged critical thinking and organizational skills to enhance patient satisfaction and streamline provider communication. Recognized for exceptional phone etiquette and problem resolution, led team in calls per hour and qm scores.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
BioPlus Specialty Pharmacy
03.2023 - 09.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience over the phone.
- Enhanced patient satisfaction by efficiently scheduling deliveries and completing patient assessments.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns like prior authorizations and billing concerns.
Reservation Specialist
Loews Hotels & Resorts
02.2022 - 11.2022
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process, using promo codes for special events at our hotels.
Sales Consultant
NBC Universal Studios
12.2018 - 12.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance on the phone, booking tickets, hotels, vacation packages, Hollywood and Orlando, and travel agents.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service, winning multiple sales awards.
Education
Associate of Science - Nuclear Medicine
Advent Health College
Orlando, FL08-2011
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL08-2002
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Delivery scheduling
- Customer service
- Patient relations
- Attention to detail
- Phone etiquette
- Reservation software
- Problem resolution
- Active listening
- Objection handling
Accomplishments
- Achieved up to twenty-five reservations a day through effectively helping with efficiency and accurate reservation handling.
- Achieved million dollars in sales with Universal by completing highest closing percentage with accuracy and efficiency. (22.83%) in Sept 2019.
Certification
- Customer Service Representative Designation in Life/Health/Annuity 02-15 State of Florida License
Timeline
Patient Care Coordinator
BioPlus Specialty Pharmacy
03.2023 - 09.2024
Reservation Specialist
Loews Hotels & Resorts
02.2022 - 11.2022
Sales Consultant
NBC Universal Studios
12.2018 - 12.2021
- Customer Service Representative Designation in Life/Health/Annuity 02-15 State of Florida License
Associate of Science - Nuclear Medicine
Advent Health College
Bachelor of Science - Hospitality Management
University of Central Florida
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