Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Henry Hernandez

Fort Lauderdale

Summary

Dynamic Patient Care Coordinator with a proven track record at Your Eye Specialist, excelling in HIPAA compliance and patient relations. Recognized for enhancing patient satisfaction through effective appointment scheduling and exceptional communication. Committed to delivering outstanding care while fostering strong relationships with referral sources, ensuring seamless patient experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Your Eye Specialist
09.2024 - 04.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.

Front Desk Coordinator

Florida Urology Center
09.2023 - 09.2024
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving gest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Scheduled appointments in computer system.

Server

Miami Grill
10.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Associate Degree in Nursing - Nursing

Florida National University
Hialeah, FL
06-2026

ESOL, Phlebotomy Certificate - Medical

Robert Morgan Technical Collage
Miami, FL
06-2023

High School Diploma -

IPVCE Maximo Gomez
Camaguey, Cuba
07-2018

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Patient relations
  • Attention to detail
  • Insurance verification
  • Patient care
  • Patient care coordination
  • Patient confidentiality
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Retail services

Certification

  • Certified Medical Errors, CEUfast - 2hr
  • Certified OSHA and Hazard Communication in Health Care Professionals, CEUSfast- 1.5hr
  • AIDS/HIV Prevention, CEUfast, 2hr

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Patient Care Coordinator

Your Eye Specialist
09.2024 - 04.2025

Front Desk Coordinator

Florida Urology Center
09.2023 - 09.2024

Server

Miami Grill
10.2022 - 09.2023

Associate Degree in Nursing - Nursing

Florida National University

ESOL, Phlebotomy Certificate - Medical

Robert Morgan Technical Collage

High School Diploma -

IPVCE Maximo Gomez

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Henry Hernandez