Azurrie Davis
Orlando
Summary
Dynamic and results-driven professional with experience at Universal Orlando, excelling in visual merchandising and customer engagement. Proven ability in problem resolution and critical thinking, enhancing customer satisfaction and loyalty. Reliable and punctual, adept at multitasking in fast-paced environments while promoting sales initiatives and maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Merchandiser
Universal Orlando
06.2022 - 11.2025
- Assisted in product placement and visual merchandising to enhance customer engagement.
- Learned inventory management techniques to support stock replenishment and organization.
- Collaborated with team members to maintain store cleanliness and product presentation standards.
- Engaged customers by providing product information and promoting sales initiatives.
- Adapted quickly to store procedures and operational guidelines for effective workflow.
- Answered customer questions regarding store merchandise, department information, and pricing.
Customer Service Representative
Sears
08.2018 - 05.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and company policies.
- Maintained knowledge of product features and promotions to enhance customer experience.
- Processed transactions accurately using point-of-sale systems while ensuring a smooth checkout process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Doctor Phillips
Orlando, FLSkills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Sales techniques
- Critical thinking
- Customer service
- Problem resolution
- Call center experience
- Proficient multitasking
Timeline
Merchandiser
Universal Orlando
06.2022 - 11.2025
Customer Service Representative
Sears
08.2018 - 05.2022
High School Diploma -
Doctor Phillips