Azzael Gonzales
Oak Creek,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Specialty SalesTeam Lead
Target
New Berlin, WI
05.2022 - Current
- Knowledge of retail business fundamentals including: department sales trends,
inventory management, guest shopping patterns, pricing and promotions
strategies - Lead assigned business units backroom processes, organization, layout and
replenishment of the sales floor to ensure product is available for guests. - Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
- Create schedules and maintain schedules based off of monthly and weekly business workload and payroll needs.
- Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.
- Liaise between managers, customers and employees.
- Preparing and presenting employee reviews
- Develop and implement strategies to improve business processes, increase productivity, and enhance guest service
- Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director to deliver business results and store sales goals while prioritizing the guest experience
- Establish clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback. As a key carrier, follow all safe and secure training and processes
Fulfillment Team Member
Target
New Berlin, WI
08.2021 - 05.2022
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Prepared orders by processing requests, pulled materials from backroom, packed boxes, and prepared shipments.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing errors in guest orders.
- Be an expert of operations, accuracy, process and efficiency
- Meet productivity metrics and other fulfillment goals
- Properly prepare, pack and sort guest orders for shipment using correct materials
Distribution Technician
Quad Graphics
Waukesha, WI
08.2019 - 04.2022
- Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
- Freight-loading and unloading of finished product and materials from semi-trailers and auto-wrapper using a forklift.
- Supported training efforts for new employees, providing guidance on best practices and company procedures within the loading dock area.
- Effectively prioritized tasks based on shipment schedules, ensuring efficient use of time and resources.
- Reduced cargo loading times with proper palletization and material handling techniques.
- Operated various types of warehouse equipment, such as forklifts and pallet jacks, resulting in timely completion of tasks.
Education
High School Diploma -
Ronald Reagan High School
Milwaukee, WI05.2018
Skills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Visual Management
- Product and service knowledge
- Retail Operations
- Employee Scheduling
- Policy Enforcement
- Performance reviewing
- Team Leadership
- Scheduling and Coordinating
Languages
Spanish
Native or Bilingual
References
Jose Gonzales "Executive Team Leader"- (414)-510- 5046
Sara Jean "Executive Team Leader" - (262)-337-1141
Ashley Heder (414)-412-8120
Timeline
Specialty SalesTeam Lead
Target
05.2022 - Current
Fulfillment Team Member
Target
08.2021 - 05.2022
Distribution Technician
Quad Graphics
08.2019 - 04.2022
High School Diploma -
Ronald Reagan High School