Azzure Mercer
Columbus,GA
Summary
Experienced professional with a strong track record in diverse work environments. Skilled in handling theft situations in the retail industry while maintaining exceptional customer service. Proven ability to provide effective assistance and support to ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate Manager
Home Goods
10.2024 - 02.2025
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Customer Service Cashier
Khols Department Store
08.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Grocery Store Cashier
Bodega 42 Fresh Market
06.2022 - 08.2023
- Company Overview: The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data
- The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data
Banquet sever
Elisabeth
09.2022 - 12.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
High School Diploma -
Hardaway High School
Columbus, GA05.2023
Skills
- Team management
- Customer service
- Visual merchandising
- Inventory management
- POS systems
- Loss Prevention
Timeline
Sales Associate Manager
Home Goods
10.2024 - 02.2025
Customer Service Cashier
Khols Department Store
08.2023 - 07.2024
Banquet sever
Elisabeth
09.2022 - 12.2022
Grocery Store Cashier
Bodega 42 Fresh Market
06.2022 - 08.2023
High School Diploma -
Hardaway High School
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