Dashawn Tillery
Queens,New York
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Cubesmart
Brookyln, United States
08.2019 - 12.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Completed point of sale opening and closing procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Department Manager
Bed Bath & Beyond
New York, NY
01.2017 - 12.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced new methods, practices and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Systematized [Number] units of inventory, improving rate of internal loss prevention by [Number]%.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Sales Associate
Forever 21
Queens, NY
05.2016 - 12.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Gotham Professional Arts Academy
Brooklyn, NY 09.2010 - 07.2014
No Degree - Nursing Administration
Borough of Manhattan Community College of The City University of New York
New York, NY 05.2001 -
Skills
Relationship building and management
Maximizing profitability
Team leadership and coaching
Order management
POS systems
Sales expertise
Staff training and development
Merchandising
Team Building
Strategic thinker
Customer Relations
Customer Response
Accurate money handling
Personnel development
Timeline
Store Manager
Cubesmart
08.2019 - 12.2021
Department Manager
Bed Bath & Beyond
01.2017 - 12.2019
Sales Associate
Forever 21
05.2016 - 12.2018
High School Diploma -
Gotham Professional Arts Academy
09.2010 - 07.2014
No Degree - Nursing Administration
Borough of Manhattan Community College of The City University of New York
05.2001 -